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線上技術客服專員 - 日班
Job Description
✓ 處理並改善客戶遇到的異常狀況，進而提昇客戶滿意度。
✓ 協助客戶在產品上的基礎知識訓練，以及提供使用方面的技術訓練。
✓ 提供客戶偵錯服務與技術支援，以協助發現並解決產品試產時所發生的問題。
✓ 解決客戶應用技術問題，並回饋給相關單位。
✓ 支持客服信箱，協助用戶以及代理商定義並且處理技術問題、列印技巧，提出解決方案
✓ 設備故障排除，建立售後服務制度。回覆客戶應用技術的問題，提供產品技術諮詢。
✓ 對接維修部門，追蹤並跟進產品維修進度並且建立數據系統
Requirements
加分條件：
✓ 對3D列印產業有興趣
✓ 實際操作過3D列印流程，並產出3D列印成品
必要條件：
✓ 具英文讀、寫(中等)即可英文檢定證書尤佳)
✓ 具備自我學習及管理能力，精進3D列印相關知識
✓ 能邏輯思考、具有問題排除能力
✓ 能與公司內部團隊（包含產線人員、工程師、業務人員/助理...等）有效溝通
✓ 個性開朗EQ好，樂於解決用戶問題
About us
Phrozen was founded by a group of Taiwanese 3D printing enthusiasts in 2016. We produce professional consumer-friendly 3D printers for industrial application, medical, and personal use.
After running successful Kickstarter campaigns, we have now expanded to the U.S., Europe, Japan, and South Korea, and more! Our clients include those in the dental industry, the jewelry industry, and those interested in creating digital models.
