Facebook Group Community Manager/Customer Support

Job Description

Job Functions
✓ Moderating Phrozen’s online community, answering technical questions from users, providing printing tips, and coming up with solutions to troubleshoot product issues from users.
✓ Learning technical 3D printing details, including chemical engineering, chemistry, electric engineering, optical engineering...etc.
✓ Compiling users' issues & feedback and writing up FAQs based on SEO guidelines


Requirements

Requirements
✓ Outstanding English writing capability, a native speaker is highly preferred
✓ A quick & proactive learner, always willing to pick up knowledge, and curious about the 3D printing applications
✓ Strong logical thinking and troubleshooting skills to solve users' problems
✓ Able to communicate with people across multiple departments(including assembly, product, marketing, sales...etc)
✓ Passionate about providing premium customer support
✓ Experience in engineering is a plus
✓ Experience & knowledge in 3D printing, especially SLA/DLP/LCD 3D printing is a plus

Note
✓ You must be able to communicate with colleagues in Chinese, including speaking & reading.
✓ You must have a strong passion for 3D printing.




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Phrozen

3F., No. 287, Niupu Rd., Xiangshan Dist., Hsinchu City 300, Taiwan (R.O.C.)

About us

Phrozen was founded by a group of Taiwanese 3D printing enthusiasts in 2016. We produce professional consumer-friendly 3D printers for industrial application, medical, and personal use.

After running successful Kickstarter campaigns, we have now expanded to the U.S., Europe, Japan, and South Korea, and more! Our clients include those in the dental industry, the jewelry industry, and those interested in creating digital models.

Team

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