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Job Description
✓透過信件、即時通訊軟體、電話等解決客戶及一般消費者疑難雜症，包含出貨時間、產品諮詢、進度追蹤等非技術性問題
✓能有效分析用戶的疑問，整理出適當的解決方式，並以英文正確適當的回應
✓配合部門需求，輪調各平台及組別支援用戶問題，以及處理各式突發狀況
✓將用戶問題、業務資料分門別類並系統化整理，建立模板以及內訓教學材料，協助未來新進員工上手
Requirements
必要條件：
✓良好英文讀寫能力，具備和消費者及國外客戶溝通能力
✓個性開朗，能客觀看待客戶，樂於助人
✓能與公司內部團隊（包含產線人員、工程師、業務人員/助理...等）有效溝通
✓具備自我管理能力，並且能自我學習、精進客戶服務的技巧
✓熟悉應對進退的基本能力和相關禮儀
✓對改善用戶體驗及客服抱有熱誠，規劃出改善方案，提升公司服務品質及形象
✓ 具備自我學習及管理能力，精進3D列印相關知識
加分條件：
✓具有工程能力優先錄取
About us
Phrozen was founded by a group of Taiwanese 3D printing enthusiasts in 2016. We produce professional consumer-friendly 3D printers for industrial application, medical, and personal use.
After running successful Kickstarter campaigns, we have now expanded to the U.S., Europe, Japan, and South Korea, and more! Our clients include those in the dental industry, the jewelry industry, and those interested in creating digital models.
