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Account Manager 客戶經理

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Job updated over 2 years ago

Job Description

Pickupp is hiring an Account Manager to build and grow our logistics tech business in Taiwan. This role will focus on operations management and relationship management for our key client accounts, to support our growth in e-commerce last mile deliveries. This role will be based in Taipei. The right candidate should be comfortable with an “all hands on deck” and fast paced startup environment. If you have the passion, innovative and collaborative spirit to build this exciting business, come join us!

Candidates with the right fit but with less experience may be considered for the Senior Associate position.

Pickupp 正在招募一位客戶經理,協助共同開拓台灣的物流科技市場。這個職位將在台北負責主要客戶的營運及關係維運管理。我們將優先選擇熱愛主動參與執行及新創快速步調的夥伴。如果你擁有熱情、創新及合作精神一起共同建立這具有挑戰的新事業,歡迎加入我們!

若面試條件符合,但較為缺乏經驗者,可被聘為資深客戶管理專員。

About the role:

  • Account Management: Collaborate with Sales team and Operations team to execute business development plans. Be the daily operations specialist and account manager for key accounts and key projects.
  • Relationship Building: Maintain existing relationships with merchants and manage daily merchant operations.
  • Operations Flows and Automation: Use operations flows and automation tools to help improve client satisfaction, onboarding and servicing flows.
  • Project Management and Data: Develop processes, data analysis & insights to scale up daily operations and account management workflows.

我們希望你有的經驗跟特質:

  • 客戶管理:與銷售和營運團隊合作執行業務開發計畫。成為關鍵客戶和專案的日常運營專家
  • 關係維運:維持與商家的現有關係並管理和協助商家每日運營相關作業
  • 營運流程建置和自動化:使用營運流程和自動化工具來幫助提高客戶滿意度、強化新客戶招募和服務流程
  • 專案管理和資料分析:建立標準化流程和應用資料分析以擴大日常營運和客戶管理工作流程

Requirements

Requirements:

  • 3-5 years of relevant experience; customer happiness orientation and/or experience with account relationship management.
  • Bachelor's degree or above.
  • Strong communications in collaborating with internal and external parties.
  • Top-notch problem solving and hustle skills, plus ability to adapt to thrive in a dynamic work environment.
  • Fluent in written and spoken English and Chinese.
  • Strong analytical thinking and data-driven decision making mentality; knowledge in SQL is a strong plus.
  • Business acumen and common sense.
  • Demonstrated record of positively owning and leading initiatives and projects.

應徵條件:

  • 3-5 年客戶管理相關工作經驗
  • 大學以上
  • 優良的溝通能力,協助跨部門和商家的溝通協調與會議召集
  • 具備問題解決能力,適應快速步調的公司文化
  • 中英文流利
  • 具備良好的邏輯思維與決策判斷能力;有 SQL 經驗者佳
  • 具備商業敏銳度和洞察能力
  • 態度主動積極,能獨立作業
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60,000 ~ 80,000 TWD / month
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About us

企業物流解決方案第一選擇
Pickupp深信科技與數據化將持續推動物流的未來,我們的目標是善用數位科技顛覆傳統物流商業模式,提供彈性和多元的物流解決方案,協助商家或企業用戶能夠靈活的擴展業務,從2016年以來,Pickupp 在香港、新加坡、馬來西亞和台灣已經服務超過2萬多家的用戶,除了快遞服務、當日送達、隔日送達和國際物流服務外,我們更提供點對點物流、第一哩路和最後一哩路的物流服務。從個人或微型賣家、中小網店、大型電商、零售或第三方物流,我們都可以打造最符合您需求的物流解決方案,憑藉著我們彈性的服務,企業不再需要將成本花費在建置物流及培養自家車隊,利用共享經濟的優勢,為您的企業節省時間和金錢,協助您在業務拓展上更加順遂,期望打造全新的物流生態圈。