Job Description

At Proton, we envision an internet where privacy is the default, and we’re building ways to help all people secure their digital lives and take control of their data.

ProtonMail was founded in 2014 by a group of scientists who met at the European Organization for Nuclear Research (CERN). And since its inception, the company has grown at a fast pace and today has over 40 million users. Our principal product, ProtonMail, is the world’s largest secure email service. Our second product, ProtonVPN, is one of the world’s most popular VPN services. Our vision is to build an internet platform for the protection of digital rights, and we are also developing additional products, including ProtonCalendar, ProtonDrive, and more to come.Proton users include leaders of the Hong Kong protest movement, New York Times journalists, some of the world’s largest corporations, and millions of ordinary citizens from over 180 countries. Our team is diverse and dynamic, representing over 30 different nationalities, with offices in Geneva, Zurich, Prague, Vilnius, Skopje, and Taipei. We're also considering future potential office locations such as London and Barcelona.


What will you do:
· Interact directly with Proton customers to answer their questions.
· Help resolve technical support questions from customers and maintain the high levels of customer support and satisfaction we are known for.
· Collaborate closely with our developers to improve Proton products based on customer feedback.
· Properly escalate unresolved issues to the appropriate internal teams (e.g., software developers).
· Help test web and mobile applications on a regular basis to ensure that only high-quality products are released to our customers.

<Please apply for the position via https://careers.protonmail.com/o/customer-support. Thank you!

Requirements

  • 1-3 years of experience working in a technical support role.
  • Fluent in English (with excellent written skills)
  • Ability to distill complex ideas and processes into simple, understandable steps.
  • Ability to diagnose and troubleshoot basic technical issues
  • Good understanding of computer systems, mobile devices, and other tech products
  • Responsible, diligent, and proactive. You give meticulous attention to detail.
  • Team player with excellent communication skills.
  • Flexibility to cover various shifts. Weekend shifts will sometimes be required.
  • Basic understanding of programming and product testing is considered a plus.·

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About us

Our mission is to defend human rights and democracy through building software that is essential for digital freedom and privacy protection for all Internet users.

ProtonMail was founded in 2014 at the European Organization for Nuclear Research (CERN) by a team of researchers led by Taiwanese-American scientist Dr. Andy Yen. And since its inception, the company has grown at a fast pace and today has over 26 million users. Our principal product, ProtonMail, is the world’s largest secure email service. Our second product, ProtonVPN, is one of the world’s most popular VPN services. Our vision is to build an Internet platform for the protection of digital rights, and we are also developing additional products such as ProtonCalendar, ProtonDrive, and much more.

Proton users include leaders of the Hong Kong protest movement, New York Times journalists, some of the world’s largest corporations, and millions of ordinary citizens from over 180 countries. Our team is diverse and dynamic, representing over 30 different nationalities, with offices in Geneva, Zurich, Prague, Vilnius, Skopje, San Francisco and now also Taipei. Proton Taiwan was established in November 2019 to be a major new engineering office. We are looking for passionate people to join our growing team and help us build a better Internet that defends democracy.

Team

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