Job Description

At Proton, we envision an internet where privacy is the default, and we’re building ways to help all people secure their digital lives and take control of their data. ProtonMail was founded in 2014 by a group of scientists who met at the European Organization for Nuclear Research (CERN). And since its inception, the company has grown at a fast pace and today has over 40 million users.

Our principal product, ProtonMail, is the world’s largest secure email service. Our second product, ProtonVPN, is one of the world’s most popular VPN services. Our vision is to build an internet platform for the protection of digital rights, and we are also developing additional products, including ProtonCalendar, ProtonDrive, and more to come.

Proton users include leaders of the Hong Kong protest movement, New York Times journalists, some of the world’s largest corporations, and millions of ordinary citizens from over 180 countries. Our team is diverse and dynamic, representing over 30 different nationalities, with offices in Geneva, Zurich, Prague, Vilnius, Skopje, and Taipei. We're also considering future potential office locations such as London and Barcelona.


Spam and Abuse Team

While the open nature of email is great for interoperability, accessibility and freedom from centralized control, it also creates challenging spam and abuse problems. For instance, a significant percentage of incoming emails to ProtonMail users are spam, some of which are dangerous phishing attacks. Also, like a free email service open to all, ProtonMail inevitably attracts signups from bad actors who abuse our excellent email delivery and reputation.

You will join a growing abuse-desk team to analyze and mitigate spam and abuse attacks. This will involve working with sophisticated anti-spam and anti-abuse systems, including machine learning solutions.

Your work will directly improve the user experience and digital security of millions of people around the world. No domain knowledge or prior experience is required but you should have a technical background in data analytics, software engineering, or other STEM fields.



What you will do
    • Analyze results from our Anti-Spam and Anti-Abuse systems
    • Craft and optimize rules to prevent Abuse and Spam
    • Help training current and new Machine Learning models
    • Test critical systems, monitor and help troubleshoot Anti-Abuse and Anti-Spam systems
    • Suggest and work with Anti-Abuse Engineers on developing new tools
    • Protect users against various attacks and prevent compromised accounts
    • Collaborate with teammates on different continents to provide 24/7 coverage

    Please apply for the position via https://careers.protonmail.com/o/spam-and-abuse-analyst. Thank you!

    Requirements

    Job requirements
    • Technical degree such as Math, Science or Engineering
    • Excellent English communications, both written and spoken
    • Experience performing data analysis or coding (preferable but not limited to electronic communications, anomaly detection or fraud prevention)
    • Experience with Regular Expressions will be a plus
    • Interest in Digital Security and Internet technologies will be a plus

    Personal Invitation Link

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    About us

    Our mission is to defend human rights and democracy through building software that is essential for digital freedom and privacy protection for all Internet users.

    ProtonMail was founded in 2014 at the European Organization for Nuclear Research (CERN) by a team of researchers led by Taiwanese-American scientist Dr. Andy Yen. And since its inception, the company has grown at a fast pace and today has over 26 million users. Our principal product, ProtonMail, is the world’s largest secure email service. Our second product, ProtonVPN, is one of the world’s most popular VPN services. Our vision is to build an Internet platform for the protection of digital rights, and we are also developing additional products such as ProtonCalendar, ProtonDrive, and much more.

    Proton users include leaders of the Hong Kong protest movement, New York Times journalists, some of the world’s largest corporations, and millions of ordinary citizens from over 180 countries. Our team is diverse and dynamic, representing over 30 different nationalities, with offices in Geneva, Zurich, Prague, Vilnius, Skopje, San Francisco and now also Taipei. Proton Taiwan was established in November 2019 to be a major new engineering office. We are looking for passionate people to join our growing team and help us build a better Internet that defends democracy.

    Team

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