IT Support Analyst (N1973296)

Qualcomm

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Job Description

Please apply via www.qualcomm.com/careers and refer to req number N1973296.

Provide computer support services to Qualcomm employees in all domestic and international office locations. This position is expected to consistently perform at current group metrics set by management.

Responsibilities
:

  • Provide remote support via phone, e-mail and IM and leverage remote control software, if needed, to diagnose and resolve users issue.
  • Utilize current problem management and knowledge management software in accordance with standard operating procedures to track all inbound calls, emails, service requests
  • Actively listen to each customers request; confirm an understanding of the issue, diagnose the problem, provide an accurate and well thought out solution
  • Document all call information that pertains to the incident and this includes troubleshooting steps, provide closed notes, escalation notes.
  • Collaborate with peers, management, and various escalation groups to troubleshoot and resolve customer issues
  • Provide feedback regarding knowledge base articles and procedures
  • Assist in pre-deployment testing for enterprise-wide product releases Analyst needs to be aware of Call Queues, Email queues, work related email and the overall status of the department.
  • Utilize mail lists and group chats to keep informed of outages, issues and policy changes

Requirements:

  • Bachelor's degree in IT-relevant field.
  • 6+ months experience in IT- related area.
  • 6+ months experience in operating system or software application troubleshooting (e.g., root cause analysis, debugging).

Please apply via www.qualcomm.com/careers and refer to req number N1973296.

Salary

40K+ TWD/month

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Qualcomm

新竹市公道五路二段101號

About us

As we unlock 5G, we’re applying our mobile expertise to spark an era of rapid acceleration that transforms industries, creates jobs, and enriches lives. Qualcomm pioneered 3G and 4G and now we are leading the way to 5G. Our products are revolutionizing multiple industries from automotive and IoT to healthcare and security, and are allowing millions of devices to connect with each other. Qualcomm Incorporated includes our licensing business, QTL and Qualcomm Technologies, Inc. which operates all of our engineering, research and development functions, and all our products and services businesses, including, our QCT (Snapdragon) semiconductor business.

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