Job Description

Rakuma 樂趣買

樂天跳蚤拍賣市場App

https://rakuma.rakuten.com.tw/

We are looking for the CS specialists who can scale and lead us next stage.


【Responsibilities】

1. Improve customer satisfaction and user experiences strategically

2. Establish CS team and develop CS operation including creating flow-chart and operation manual

3. Manage CS members and agencies

4. Deal with inquiries from gov., police and any other organizations working with legal team and be a liaison for those organizations

5. Make reports to monitor CS team efficiency. (Daily, weekly, Monthly)

6. Make and review campaign T&C for Marketing campaign

7. Keep improving CS related numerical KPIs to be more efficient

8. Emergency responses in the case of serious system trouble

Requirements

【Requirements】 1. (Must) Fluent in business English 2. (Must) Minimum of 2 years’ experience in customer service management for end users 3. (Must) Excellent logical thinking and problem solving skills 4. (Must) Experiences of building CS operation making flow-chart and operation manual 5. Experiences in C2C or multi-side platform 6. Embrace start-up culture 7. Team player and excellent interpersonal skills 8. All hands-on deck mind-set *Please send your English resume, when you apply for this position.

Salary

40K ~ 60K TWD/month

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Rakuten 台灣樂天市場股份有限公司

台北市中山區民生東路三段49號11樓

About us

台灣樂天市場股份有限公司係由日本最大規模的電子商務平台-樂天株式會社於海外成立的第一家子公司。自2008年成立以來,成功地為台灣電子商務市場注入新的活力,也為廣大的消費者提供種類繁多的優質商品、周到滿意的服務及創造歡樂的購物經驗。 樂天市場極具特色的線上購物平台及電子商務顧問,協助店家成功打造新興經營模式;也因其獨有的服務及社群互動,培養了忠實的顧客粉絲群及獨特購物體驗。從電子商務領域深耕台灣,並不斷持續加入新服務,包括樂天旅遊、樂天信用卡、Rakuma樂趣買及樂天Kobo電子書已進軍台灣,台灣樂天集團並透過超級點數串聯,完整台灣樂天生態圈。未來將積極尋求策略合作機會,進一步打造台灣樂天生態圈(Rakuten Ecosystem),持續擴大並加速台灣樂天市場的成長。

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