We are looking for the CS specialists who can scale and lead us next stage.
1. Improve customer satisfaction and user experiences strategically
2. Establish CS team and develop CS operation including creating flow-chart and operation manual
3. Manage CS members and agencies
4. Deal with inquiries from gov., police and any other organizations working with legal team and be a liaison for those organizations
5. Make reports to monitor CS team efficiency. (Daily, weekly, Monthly)
6. Make and review campaign T&C for Marketing campaign
7. Keep improving CS related numerical KPIs to be more efficient
8. Emergency responses in the case of serious system trouble
【Requirements】 1. (Must) Fluent in business English 2. (Must) Minimum of 2 years’ experience in customer service management for end users 3. (Must) Excellent logical thinking and problem solving skills 4. (Must) Experiences of building CS operation making flow-chart and operation manual 5. Experiences in C2C or multi-side platform 6. Embrace start-up culture 7. Team player and excellent interpersonal skills 8. All hands-on deck mind-set *Please send your English resume, when you apply for this position.