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Customer Quality Engineering Section Manager / Senior Engineer

Realtek 瑞昱半導體

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Customer Service

Technical Customer Service Engineer

Job updated about 1 year ago

Job Description

1. Be the VOC for quality-related topics within the organization to improve overall automotive customer quality satisfaction.

2. Directs, manages and coordinates cross-functional groups to achieve automotive customer quality requirements (CSR, questionnaire, ppm agreement, customer satisfaction survey ...etc) in a timely manner.

3. Work closely with internal teams on the RMA 8D problem-solving process to prevent reoccurrence.

4. Accountable for automotive customer audit and action follow-up.

5. Accountable for automotive quality assurance of MRB shipped products.

6. To support internal various actions such as internal audit, foundry quality, quality projects ...etc

Requirements

This is a CQE role for the automotive business. Candidates are required at least (but not limited to) the following experiences and characters.
1. Bachelor or above of Science Degree in Physics, Chemical, or Electric/Electronic Engineering preferred.
2. Semiconductor knowledge (Wafer Fab and/or Design and/or Test engineering and/or Product engineering, etc...).
3. Good communication skills with both customers and internal teams.
4. Ability to work on own initiative and present data effectively.
5. Familiar with automotive standards (AECQ, IATF16949 ...etc) and practice is a plus.
6. Fluent in both spoken and written English and Mandarin.

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3 years of experience required

60,000 ~ 90,000 TWD / month

Managing 1-5 staff

CQE automotive AECQ

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