The Customer Service Representative role offers a unique opportunity to take on customer-facing responsibilities that directly impact our success. The role will involve providing first class service to our customers and assisting with key operational tasks. This is a fantastic opportunity to work and learn about live events globally e.g. sports, concerts and theatre.
There are plenty of opportunities for progression through the company - we are more than just a contact centre as there are operational teams across many functions located in Taipei supporting development and career progression for the right candidate. You will be rewarded for hard work and this recognition is based on performance and results.
Key Responsibilities: Customer Service – provide e-mail and phone support to our customers to the required standard which ensures a good balance between productivity and quality Ability to liaise with other departments as necessary Identify process improvement opportunities and raise through the appropriate forum Support customers directly on the ground at major events around the world Any other tasks as required Skills and Attributes: Team player Takes ownership Organized and reliable with attention to detail Excellent multi-tasking skills Work well under pressure Hungry to take on responsibility and a willingness to do adhere to strict deadlines Outstanding written and oral communication in English and language applied A sense of humour and positive, “make-it-work” attitude Must be comfortable with standard MS Office software (Outlook, Word) and quick to understand new software tools Fluency in English Experience & working hours: 1 – 2 years of professional experience You will be working a 40-hour week Must be willing to work shifts during mornings and weekends, including National Holidays