Job Description

What you’ll do?

Manage multiple interactions live operations in 24x7 work shift environment
Manage a diversified team in a global set up environment and ability to take up customers escalations and assist the team to answer calls/live chat/emails if there is any out -surge
Conduct and create a highly motivated and performing team through managing frequent coaching, team meeting, huddle, one to one, team improvement plan etc
Prepare, monitor and adjust interval summary proactively to ensure Green SLA every day in all interactions
Work closely with WFM in managing call volume, out -surge, queue management, skills routing and Business Continuity Plan
Ability to carry out process improvement projects in creating a global contact centre of excellence
Additional duties or projects as assigne

Requirements

What you’ll need? At least 1 year of experience in contact centre environment Sound knowledge of basic contact centre management principles Experience as team leader / team management is an advantage Fluent spoken and written English. Fluent spoken and written Chinese is an advantage. Fluent spoken and written in one of the Special Languages (any of the existing supported languages apart from English and Chinese) for the Customer Experience Supervisor (Special Languages) position Flexibility to take overnight shift where required Preferable bachelor's degree or above Excellent knowledge in Excel, Macro, Powerpoints and Words Eager to work in a small team and fast-paced environment A start-up attitude – highly collaborative with an entrepreneurial, roll-up-your-sleeves attitude that’s not afraid to work independently when required Globally-minded and comfortable working with people from a different cultural background and in different time zones What you’ll get? The rare opportunity to be part of building a global travel brand, ensuring its success and evolving it for the future An environment that values honesty, transparency and respect with awesome co-workers globally

Salary

40K ~ 60K TWD/month

Location

台北

Share this Job

Please Sign in or Register to get your personal invite link.

新加坡商立福人事顧問有限公司台灣分公司

台北市信義區信義路5段7號28樓之1

About us

作為新加坡,台灣,香港和中國最值得信賴的招聘機構之一,我們致力於為客戶和候選人提供全面的人力資源解決方案。作為HRnetGroup的一份子,我們建立了全面的招聘網絡。通過在亞太地區的13個城市開展業務,我們有能力幫助您在各種行業中進行招聘,並將您與合適的人員聯繫起來,以滿足您組織的需求。 RecruitFirst在新加坡已經建立了良好的聲譽,因為我們熱衷於將最優秀的人才推薦進最合適的組織中。 從第一天起,我們的宗旨就是「把您的專業變成我們的專業」。 從我們為客戶提供市場分析, 為求職者提供專業職能建議,我們的團隊付出最大的努力提供人力資源解決方案,對我們遇到的每一位客戶和求職者產生重大影響。 “永遠超越您的期待”就是我們對您的服務態度! 對於客戶, 我們著重深入認識彼此,了解他們的需要,以提供高質量的服務。對於求職者,超越履歷的內容,我們更在乎與求職者的關係建立與交流。對求職者的深入了解為我們的優勢,讓我們更能分辨為求職者配對的機會,是一個好的職位還是一個非常好的職位。 As one of the most trusted recruitment agencies in Singapore, Taiwan, Hong Kong and China, we are committed to providing holistic human resource solutions to our clients and candidates. We have established a comprehensive recruitment network as part of the HRnetGroup. With operations across thirteen cities in the Asia Pacific, we have the capability to help you recruit across a wide variety of industries and connect you with the right people to meet your organisation’s needs. RecruitFirst has developed a solid reputation as a recruitment agency in Singapore known for our passion in fitting the best people to the right organisation. From Day One, we’ve set out to ensure that we know your business and make it a part of ours. From the market insights we bring to our clients, to the 'in the know' advice we give to our candidates, our team works hard to provide human resource solutions that create a significant impact on the businesses and people that we meet. Our approach to delivering these solutions stem from two key words – Going Beyond! With clients, it is about going beyond the brief to truly understand and embrace the unspoken so that we’re always delivering top notch service. For the candidates we meet, it always goes beyond the CV and engaging them on a personal basis. It gives us an edge, as we’re able to discern whether a potential placement we make is going to be just a good one or a really great one.

See more

Learn more

Team

Sasha

Similar Jobs

Junior Sales and Marketing Associate

DECENT Group a.s. - Full-timeEntry level34K ~ 46K TWD/monthUpdated 4 days ago

Sales and Business Development Executive (Startup)

Oursky Limited, Taipei - Full-timeMid-Senior level792K ~ 1.44M TWD/yearUpdated 28 days ago

Account and Customer Success Manager

UNH3O Inc. | 一氧化三氫數位 - Full-timeEntry level34K ~ 50K TWD/monthUpdated 4 months ago

Digital Marketer

SparkAmplify - Full-timeMid-Senior level40K ~ 70K TWD/monthUpdated 4 months ago

CakeResume Job Search

Tens of thousands of jobs listings. Salary transparency. Accurate and instant search experience.

Other Popular Jobs at 新加坡商立福人事顧問有限公司台灣分公司

Media Jobs

數位平台專案經理

Full-timeMid-Senior level40K ~ 45K TWD/monthUpdated 3 months ago

Hospitality & Tourism Jobs

Customer Experience Specialist 客服專員/歡迎應屆畢業生

Full-timeEntry level30K ~ 40K TWD/monthUpdated 3 months ago

Administrative Jobs

Social Media Editor 社群編輯/歡迎應屆畢業生

Full-timeEntry level27K ~ 30K TWD/monthUpdated 3 months ago