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English Customer Care Specialist (Taichung)

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Job updated about 1 year ago

Job Description

Browsing through endless pages of postings and trying to find the right job? We’ve all been there. To us, it’s not about finding the right job, it’s about building the career that we want and having the life that we dream of.

【Who are we】
Evolutive Labs is a Kickstarter-backed startup from 2012 and we have been growing exponentially ever since. We are the manufacturers of RhinoShield SmartPhone accessories with a lot of new exciting projects also in the works. Challenging the status quo is the mission. Evolving our mindset is the spirit. You can find our website here: www.rhinoshield.io

【Why us】
We pride ourselves on building and encouraging personal development for every one of our team members. You are talented at something, we will help you recognize that talent and build on it.

【Who we are looking for】
- A driven and passionate individual who always brings their best out for what they are doing
- A thinker but also a doer, good at turning plans into action
- A problem solver, capable of critical thinking
- An audacious explorer, always looking for new ways to challenge the status quo
- A quick learner, open to taking up new and exciting challenges
- A native/bilingual English speaker with excellent writing skills (Mandarin is not mandatory but it is a plus!)


【What will you do】
- Respond to questions from our customers across the world via email and social
media with courteous, friendly, efficient and professional service
- Find out ways to solve issues before they happen
- Represent the company and forward customers’ feedback to the relevant departments to improve internal processes/products/services
- Handle tasks related to CS day-to-day operations (including logistics, finance, etc.)
- Initiate or assist in projects to optimize CS-related workflow and contents

【What you can expect】
- An open and international/multilingual environment: communicate in English and Mandarin with people from different cultural backgrounds
- Team play: work in a young and dynamic environment with our French, German, and Spanish teams for the European market
- Project-based work: learn to plan, manage and execute your own projects with different departments
- Communication: learn how to deal with customers by understanding their needs and how to conduct projects by coordinating with different departments
- Various career paths: have the possibility to evolve/be promoted into a different position if you show your interest/potential in it

Does this sound like the kind of career you are looking for? Tell us why!

Requirements

語文條件

  • 英文(聽:精通、說:精通、讀:精通、寫:精通)
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No requirement for relevant working experience
30,000 ~ 90,000 TWD / month
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About us

RHINOSHIELD is an accessories brand which offers superior protection for its customer's devices.


Established in 2012, and driven by creative ingenuity, RHINOSHILED continues to evolve by seeking out new materials, focusing on sustainability, and being a leader in customization.

As a changemaker in the industry, the reputation of our product technology, like the ShockSpread™ material, makes us stand out from the crowd. Our enviable status has helped us form valuable bonds with both iconic brands, and cool indie artists alike.

Today, RHINOSHIELD has a growing global reach, with products sold across Asia, North America and Europe. Near a million customers have signed up for loyalty and other bonuses via our official website and retail stores, and we cultivate twice this number of followers across major social media platforms.


See more at: rhinoshield.shop

 



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