Senior Professional Services Consultant

Updated 3 Months agoIT » Software Engineer

Job Description

ScienceLogic is looking for a Senior Professional Services Consultant to serve as the primary technical interface and onsite subject matter expert to customers for the ScienceLogic product line. This role offers the opportunity to join a fast-paced, collaborative environment and work with customers and colleagues from many different disciplines. Do you have high energy, an innovative spirit, and a solid professional services background with top technology skills? Then read on. We are looking for individuals who are willing to work from 3 pm to midnight.

What you will be doing…

  • Lead technical design and consultation workshops to define customer service outcomes and present technical solutions.
  • Create and deliver detailed solution build and configuration documentation.
  • Be creative and look for new and innovative ways to resolve problems.
  • Contribute knowledge-based articles based on field incidents and/or common or critical issues.
  • Be flexible and willing to learn new technologies and applications.
  • Be self-motivated and able to work independently on multiple engagements/projects.
  • Maintain a positive and cooperative attitude in sometimes stressful situations.
  • Participate in departmental projects.

Requirements

Qualities you possess…

  • Bachelor’s degree in Computer Science or equivalent work experience.
  • IT Infrastructure Library (ITIL) Certification preferred
  • Proven experience with implementations of enterprise-level network management or application performance products.
  • Thorough understanding of IT infrastructure, application, and enterprise infrastructure best practices.
  • Excellent written and verbal communication skills.
  • Business Analyst experience within the IT industry
  • 5+ years experience supporting/using enterprise-class infrastructure monitoring platforms.
  • 5+ years Linux operating system experience.
  • Experience working with MySQL Database
  • Knowledge of SNMP and vendor MIB architecture.
  • Experience configuring SNMP trap and/or Syslog alerts.
  • Strong knowledge of PowerShell, WMI, XML/SOAP.
  • PHP and/or Python experience.
  • REST API and/or GraphQL experience.

Personal Invitation Link

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ScienceLogic Taiwan Co., Ltd.

No. 150, Zhouzi Street, Neihu District, Taipei City, Taiwan

About us

ScienceLogic is a leader in IT Operations Management, providing modern IT operations with actionable insights to predict and resolve problems faster in a digital, ephemeral world. Its IT infrastructure monitoring and AIOps solution sees everything across cloud and distributed architectures, contextualizes data through relationship mapping, and acts on this insight through integration and automation.

Team

Ray Hsu