Professional Services Consultant

Updated 7 months ago

Job Description

ScienceLogic is looking for a Professional Services Consultant to serve as the primary technical interface and onsite subject matter expert to customers for the ScienceLogic product line. This role offers the opportunity to join a fast-paced, collaborative environment and work with customers and colleagues from many different disciplines. Do you have high energy, an innovative spirit, and a solid professional services background with top technology skills? Then read on. We are looking for individuals who are willing to work from 3 pm to midnight.

What you will be doing…

  • Lead technical design and consultation workshops to define customer service outcomes and present technical solutions.
  • Create and deliver detailed solution build and configuration documentation.
  • Be creative and look for new and innovative ways to resolve problems.
  • Contribute knowledge-based articles based on-field incidents and/or common or critical issues.
  • Be flexible and willing to learn new technologies and applications.
  • Be self-motivated and able to work independently on multiple engagements/projects.
  • Maintain a positive and cooperative attitude in sometimes stressful situations.
  • Participate in departmental projects.


Qualities you possess…

  • Bachelor’s degree in Computer Science or equivalent work experience.
  • IT Infrastructure Library (ITIL) Certification preferred
  • Proven experience with implementations of enterprise-level network management or application performance products.
  • Thorough understanding of IT infrastructure, application, and enterprise infrastructure best practices.
  • Excellent written and verbal communication skills.
  • Business Analyst experience within the IT industry
  • 5+ years experience supporting/using enterprise-class infrastructure monitoring platforms.
  • 5+ years Linux operating system experience.
  • Experience working with MySQL Database
  • Knowledge of SNMP and vendor MIB architecture.
  • Experience configuring SNMP trap and/or Syslog alerts.
  • Strong knowledge of PowerShell, WMI, XML/SOAP.
  • PHP and/or Python experience.
  • REST API and/or GraphQL experience.
1,200,000 ~ 1,650,000 TWD / year
Optional Remote Work
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About us

ScienceLogic is a leader in IT Operations Management, providing modern IT operations with actionable insights to predict and resolve problems faster in a digital, ephemeral world. Its IT infrastructure monitoring and AIOps solution sees everything across cloud and distributed architectures, contextualizes data through relationship mapping, and acts on this insight through integration and automation.