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Merchant Operations Executive 電商營運專員

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Job updated 11개월 ago

Job Description

[Responsibilities]
- Onboard new merchants onto the ShopBack platform.
- Work closely with the Country Manager to find areas of improvement within the focus areas of Ops and the wider team.
- Document key tasks, processes and SLAs and ensure they are updated regularly.
- Manage relationships with external merchants and networks, including participating in negotiations together with the Business Development team.
- Analyse data to ensure accuracy in order and transaction information.
- Work collaboratively across the organization with Tech, Customer Service, Marketing and Business Development teams to optimize and scale current processes.
- Implement new initiatives to enhance the tracking reliability of ShopBack merchants.
- Work with the Customer Service team to problem-solve merchant-related issues such as untracked orders and proactively implement solutions to prevent future recurrences.

Requirements

- 2-3 years of experience in an operations role (experience in the e-commerce industry is a plus).
- Be able to manage and set stakeholders' expectations.
- Good track record with setting up processes and improving productivity.
- Excellent with Microsoft Excel functions.
- Highly motivated problem solver able to identify issues and provide solutions in a fast-paced startup environment.
- Excellent verbal and written Chinese and English communication skills.
- Strong attention to detail.

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3 years of experience required
560,000 ~ 980,000 TWD / year
Partial Remote Work
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About us

ShopBack was born one night in 2014 when co-founders Henry and Joel were toying around (with entrepreneurial ideas) in Henry's car. Their brainstorming session sparked the concept of a more rewarding way to shop, starting with the idea of earning online Cashback.

From those late-night musings emerged the ShopBack Group, now the leading shopping, rewards, and payments platform in Asia-Pacific. With over 45 million shoppers across 12 markets (and counting!), ShopBack now facilitates more than half a million transactions daily for over 20,000 online and in-store partners.

Fresh off its debut in the European market, ShopBack is on the lookout for thrill-seekers to embark on this exhilarating journey to build The World's Most Rewarding Way to Shop. Get ready for the ride of a lifetime: a blend of startup spirit woven into a solid business foundation.

Warning: Not for the faint-hearted. Possible side effects may include spending more on shopping (but don't worry — you earn Cashback).


Team

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TA
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Talent Acquisition Lead
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ShopBack TA