Customer Service Executive (Chatbot)

Updated 12 days ago

Job Description

ShopBack的客服團隊是公司的支柱。 從處理一般查詢到解決客戶糾紛,我們會即時,專業地解決每一個問題。 作為一名客服,您將發揮不可或缺的作用,確保優先考慮每個客戶的需求並收集其反饋意見。

Responsibility

  1. Serve as CS Automation Executive at the country level including AI Chatbot and other automations of ShopBack.
  2. Build and maintain a relevant chatbot flow for the country, its tones and vocabularies. Generate written content by structuring and enhancing copywriting to enhance the user journey.
  3. Applying data analysis techniques to analyze logs and user feedback to improve the coverage, resolution rate, and customer satisfaction of the chatbot.
  4. Execution of the communication of new offerings by identifying areas of opportunity and innovation, including best practices and recommendations for overall chatbot performance.
  5. Assists other projects with analysis and execution for process/tools improvements, optimization, development, and/or maintenance efforts for CS Automation regionally.

Other Tasks

  • Support to update and monitor country FAQ page which aligns to local market needs/customization.
  • Perform CS frontline tasks as when needed.

Requirements

Requirement

  1. At least one-year of working experience in AI chatbot or related fields.
  2. Demonstrate problem-solving and decision-making skills & analytical and influencing results. Experience with project management is preferred.
  3. Professional working proficiency in English.
  4. Familiar with Excel and Google Suites products, specifically Google Sheet and Slides.
  5. Goal-oriented - You will do what it takes to achieve the critical metrics in providing a high-quality customer experience towards our customers.
  6. Agile - You can move quickly and adapt to a fast-paced and constantly evolving environment.

      1
      420K ~ 644K TWD / year
      Partial Remote Work
      Personal Invitation Link
      This is your personal referral link for job invitation. You'll receive an email notification when someone applied for the position via your job link.
      Share this job
      Logo of ShopBack 回饋網股份有限公司.

      ShopBack 回饋網股份有限公司

      About us

      「Better shopping, every day」

      ShopBack是亞太地區最大的購物和現金回饋平台,全球用戶已經超過3千萬、並為超過 10,000 家的線上與線下合作夥伴提供超過 35 億美元的年銷售額。2014年6個人於新加坡創立的團隊,如今已經成長到橫跨10個市場、超過800人的大家庭!擁有深化消費者購物體驗的企圖心及始終維持創新精神的我們,除了在各市場快速成長並取得領先地位,也成功吸引來自 Google、Yahoo!、LinkedIn、Slack、Uber、Bytedance、Grab 、Shopee、Alibaba、Tencent、McKinsey、BCG 等全球頂尖公司的優秀人才加入我們,一起打造世界級產品!

      而2016年9月正式開始營運的 Taiwan Office ,更是除了新加坡總部以外首個海外、也是最大的研發中心。 在我們充滿活力且舒適的辦公室裡,有吃不完的零食、喝不完的飲料, 累了還可以躺在沙發上休息、盪個鞦韆、或揪夥伴一起打桌球。如果你深受這樣的環境吸引且喜歡接受挑戰、不怕解決困難,歡迎加入我們一起 Rock the world!


      Team

      Avatar of the user.
      TA
      Avatar of the user.
      Engineering Manager
      Avatar of the user.
      Talent Acquisition Lead
      Avatar of the user.
      TA

      Other Popular Jobs at ShopBack 回饋網股份有限公司

      Android Developer

      Staff Software Engineer - Android (Multiple headcounts in different teams)

      Full-time
      Mid-Senior level
      5
      1.4M ~ 2.8M TWD / year
      Updated 12 days ago

      Software Engineer - Android (Multiple headcounts in different teams)

      Full-time
      Mid-Senior level
      5
      800K ~ 1.4M TWD / year
      Updated 12 days ago

      Senior Software Engineer - Android (Multiple headcounts in different teams)

      Full-time
      Mid-Senior level
      7
      1.2M ~ 2.2M TWD / year
      Updated 12 days ago

      App Developer

      Engineer Intern (iOS/Android) iOS/Android 實習生

      Internship
      Internship
      2
      175 ~ 175 TWD / hour
      Updated 12 days ago

      Back-end Engineer

      Staff Software Engineer - Backend (Multiple headcounts in different teams)

      Full-time
      Mid-Senior level
      5
      1.4M ~ 2.8M TWD / year
      Updated 12 days ago

      Sr. Software Engineer - Backend (Member Services)

      Full-time
      Mid-Senior level
      2
      1.2M ~ 2.2M TWD / year
      Updated 12 days ago

      Software Engineer - Backend (Multiple headcounts in different teams)

      Full-time
      Mid-Senior level
      5
      800K ~ 1.5M TWD / year
      Updated 12 days ago

      Senior Software Engineer - Backend (Multiple headcounts in different teams)

      Full-time
      Mid-Senior level
      8
      1.2M ~ 2.2M TWD / year
      Updated 12 days ago

      Data Engineer

      Sr./ Data Engineer

      Full-time
      Mid-Senior level
      1
      1.2M ~ 1.8M TWD / year
      Updated 12 days ago

      Front-end Engineer

      [Core Identity] Sr. Software Engineer - Fullstack

      Full-time
      Mid-Senior level
      1
      1.3M ~ 2M TWD / year
      Updated 12 days ago

      Software Engineer - Frontend (Multiple headcounts in different teams)

      Full-time
      Mid-Senior level
      5
      800K ~ 1.5M TWD / year
      Updated 12 days ago

      Senior Software Engineer - Frontend (Multiple headcounts in different teams)

      Full-time
      Mid-Senior level
      5
      1.2M ~ 2.2M TWD / year
      Updated 12 days ago

      iOS Developer

      Staff Software Engineer - iOS (Multiple headcounts in different teams)

      Full-time
      Mid-Senior level
      5
      1.4M ~ 2.8M TWD / year
      Updated 12 days ago

      Software Engineer - iOS (Multiple headcounts in different teams)

      Full-time
      Mid-Senior level
      5
      800K ~ 1.5M TWD / year
      Updated 12 days ago

      Senior Software Engineer - iOS (Multiple headcounts in different teams)

      Full-time
      Mid-Senior level
      5
      1.2M ~ 2.2M TWD / year
      Updated 12 days ago

      Machine Learning Engineer

      Staff/ Sr. Software Engineer - Search (ML&NLP)

      Full-time
      Mid-Senior level
      2
      1M ~ 2.8M TWD / year
      Updated 12 days ago

      Project / Product Management

      Senior Product Manager (Search Team)

      Full-time
      Mid-Senior level
      1
      1M+ TWD / year
      Updated 12 days ago

      QA / Test Engineer

      Sr. Software Engineer - QA

      Full-time
      Mid-Senior level
      5
      1.2M ~ 2.2M TWD / year
      Updated 12 days ago

      Software Engineer

      Staff/Senior Software Engineer - SRE (DBA)

      Full-time
      Mid-Senior level
      1
      1.2M ~ 2.8M TWD / year
      Updated 12 days ago

      Staff/Senior Software Engineer - SRE

      Full-time
      Mid-Senior level
      3
      1.2M ~ 2.8M TWD / year
      Updated 12 days ago

      Sr. Software Engineer - Fullstack (Member Services)

      Full-time
      Mid-Senior level
      2
      1.2M ~ 2.2M TWD / year
      Updated 12 days ago

      Technical Manager

      Engineering Manager/Senior Engineering Manager (Multiple headcounts in different teams)

      Full-time
      Director
      5
      2M ~ 3.5M TWD / year
      Updated 12 days ago

      Business Development

      Business Development Manager (Vouchers)

      Full-time
      Mid-Senior level
      2
      600K+ TWD / year
      Updated 12 days ago

      Business Development Manager (SBMart)

      Full-time
      Mid-Senior level
      5
      Updated 12 days ago

      Business Development Manager (OnlineCashback)

      Full-time
      Mid-Senior level
      5
      600K+ TWD / year
      Updated 12 days ago

      Account Manager

      Senior Account Manager / Account Manager (Vouchers)

      Full-time
      Mid-Senior level
      1
      600K+ TWD / year
      Updated 12 days ago

      Senior Account Manager / Account Manager (OnlineCashback)

      Full-time
      Mid-Senior level
      2
      600K+ TWD / year
      Updated 12 days ago