Shopee APP - 產品用戶體驗部專員 / Customer Experiences Management

新加坡商蝦皮娛樂電商有限公司台灣分公司

新加坡商蝦皮娛樂電商有限公司台灣分公司 work environment photo新加坡商蝦皮娛樂電商有限公司台灣分公司 work environment photo新加坡商蝦皮娛樂電商有限公司台灣分公司 work environment photo新加坡商蝦皮娛樂電商有限公司台灣分公司 work environment photo新加坡商蝦皮娛樂電商有限公司台灣分公司 work environment photo

Job Description

  • Design, conduct and analyze quantitative/qualitative studies to understand user behavior and identify opportunities for improving buyer/seller experience.
  • Gather and analyze VOC (e.g. NPS, app review...etc) to identify customer pain points and investigate the potential root causes.
  • Prepare reports and presentations to synthesize findings, generate actionable insights.
  • Collaborate closely with stakeholders in cross functional teams to drive improvement initiatives.

Requirements

  • 2 years’ experience of user research
  • Ability to analyze and synthesize data from both quantitative and qualitative sources
  • Passionate about solving problems
  • Expert in PowerPoint & Excel
  • Good communication skill
  • Good team player with positive attitude
  • Basic knowledge of SQL is a must and proficiency is a plus

Salary

35K ~ 45K TWD/month

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About us

蝦皮購物 (Shopee) 是東南亞和台灣地區領先的電子商務平台。是一個為本區域量身定制的,并且通過強大的支付和物流支持為客戶提供方便,安全和快速的線上購物體驗。
蝦皮購物的目標是不斷增強我們的購物平台,成為本區域用戶電子商務的首選。蝦皮購物擁有廣泛的產品種類,從消費類電子產品到家居生活,美妝,母嬰,時尚與健身器材。
蝦皮購物作為一家Sea的公司,於2015年首次在新加坡推出,並已擴展到馬來西亞,泰國,台灣,印度尼西亞,越南和菲律賓。
Sea是大東南亞數字娛樂,電子商務和數字金融服務領域的領導者。Sea的使命是用科技改善消費者和小企業的生活,並以SE為標誌在紐約證券交易所上市。

Team

Ellie Fu
Default avatar
Kiki Luo
Phoebe.C
Default avatar
Sunny Chen [TW]
Ryan Chang

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