1. 負責與家長間的往來溝通。
2. 主動聯絡有意願報名的家長。
3. 掌管收款繳費事宜。
4. 安排來訪者的時間與課表。
5. 管理空間,材料採購。
6. 確保學生安全。
The job of assistant branch manager is about organizing, listening and communicating with three main groups: potential customers, existing customers and the teachers at Skyrock Projects. You must be skilled at maintaining systems and ensure that information flows smoothly between these groups.
Your duties will include but are not limited to this following.
- Customer Relationship Management - ensure that parents are updated about our programs and that information about students flows from the parents to the teachers and vice versa.
- Inbound Sales - receive and handle general inquiry calls, emails and social media messages from both existing and potential customers.
- Monitor Sales and Receive Payment - Enter sales lead data into our CRM and follow up accordingly to book students in for a free trial. Also, to follow up to close the sale by receiving payment.
- Staff Scheduling - organize the company calendar by schedule classes, parent visits, staff meetings and special community events.
- Facility Management and Procurement - maintain an organized and fully resourced studio space and office by purchasing materials for classes and maintaining a neat and comfortable environment.
- Student Safety - monitor the front desk during the end of classes to ensure that our younger students are safely picked up by family members.