Job Description

You'll play a leading role in ensuring that students, parents and tutors have an exceptional experience with Snapask's products and services in the global market.

What is Snapask?
Snapask empowers students to learn more effectively and confidently through the use of technology. Our first product is an on-demand tutoring service which has been used by over 500,000 students and 55,000 tutors across Hong Kong, Taiwan, Singapore, Malaysia, Indonesia, Thailand, Japan, Korea, Australia and New Zealand.

What is the mission of Snapask?
Maximise human learning ability with personalised learning

What does success look like for this role?

  • Students and Parents have an exceptional experience and find their values in using, paying and upgrading for Snapask's products
  • Tutors have excellent teaching experience and a high quality of tutors are maintained
  • The Snapask product and offerings are dramatically improved by you and your team's contributions

What will I actually be doing in this role?

  • Take the initiative on creating an 11-star experience towards Students, Parents and Tutors by working with various key stakeholders
  • Onboard both Tutors and Students by setting their tutorial and usage behavior
  • Ensure that customer inquiries and issues are promptly and adequately resolved in the local and global market
  • Manage your leading projects and relevant stakeholders to create more values towards Snapask users
  • Provide constructive suggestions upon day-to-day customer relationship management to perfect user experience
  • Good analytical skills to monitor database for supply and demand insights
  • Drive student's and parent's purchasing behaviours by understanding the ideal customer profile and the buyer's journey

Requirements

What do we think will make you successful in this role?

- At least 4 years of experience relevant to the sales and customer relations (with start-up would be a plus)
- Be able to empathise with others and imagine what it's like being in another person's shoes
- Be detail-oriented, proactive and have the drive to meet the needs of those around you
- Able to communicate effectively in spoken and written English and Mandarin Chinese. (Cantonese or a third language a plus)
- Good with numbers and be equipped with a growth mindset
- Have a high ownership of tasks, projects, and initiatives to constantly improve our product

Salary

500K ~ 800K TWD/year

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Snapask Taiwan Limited

台北市信義區基隆路一段200號9F-1

About us

◆ 產品理念
Snapask於2015年創立並推出,為一個人化手機學習應用程式,旨於透過數據分析及機器學習為學生帶來更有趣、更有效、更貼身的全新學習體驗,從而改革傳統教育,實現「因材施教,有教無類」的願景。

學生可於Snapask平台上透過「實時問答」獲得即時功課輔導或「模擬測驗」定期作針對性操練。團隊期望個人化服務能更有效解決每位學生的學習難題,同時建立更仔細的個人學習能力分佈檔案,協助同學充分掌握自己的專長,主導自己的學習方向,重拾學習的樂趣。時至今日,Snapask 廣受中學生歡迎, 即時教學服務亦推廣至台灣、新加坡、馬來西亞、印尼、泰國、日本、韓國等市場。現時已有超過上百萬名學生曾經接受來自35萬名合格導師的即時支援。

◆ 團隊價值主張
1. Responsible, so we can count of you and same vice versa.
Responsibility with flexibility, if you want flexibility at work, you should always make sure you perform at best on all your responsibilities. Being responsible also means you understand your team mates are relying on your best judgement on your decisions.

2. Effective, so things got done, and positive impact is made.
Effectiveness with quality, make sure what you are doing is scalable, transferrable, and most importantly, solving the core problem. Being effective does not only mean bringing results, being cost, time, and energy- effective is what makes the company competitive and performs always at best.

3. Self-aware, so one could always learn and improve.
Humility is to be self-aware and respectful. Do not assume you are right, always listen and constructively offer helpful feedback to others, so you can improve and help others to improve. Respectfulness comes first in all conversations, even when making a strong justified point.

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Team

Trista Wei
Raymond
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