What you can expect to do

• Lead all aspects of the research cycle, from scoping and recruiting to method selection, analysis and presentation, at different stages of the development process, from strategic discovery to tactical evaluation
• Influence by delivering research insights that inform critical decisions, strategic choices, product experience, and generate shared empathy, emotion, and engagement from executive stakeholders to product teams
• Provide guidance to teams outside of project work to help them make sound decisions based on market, customer, and product knowledge
• Work with the research team to evolve and innovate the research practice and identify ways to maximize the team's impact. Recommend and enact improvements to the team's process, tools and communications
• Work collaboratively with product managers, product designers and business stakeholders to assess larger user trends and determine strategies for further investigation and/or synthesis
• Promote people-centered design processes, tools, and best practices within the organization

What we value

• 1-2 years experience with human-centered, qualitative research methodologies in a multidisciplinary design environment, who can plan, lead and execute research projects
• Empathy and a passion for understanding people and why they do the things they do through observation, interviewing, testing, and validation
• Hands-on experience scoping and prioritizing research questions, research planning, data gathering, analysis, summarizing, and sharing findings
• Ability to synthesize, shape, and present insights that lead to adoption, actionable design recommendations, impact on our members, and clear strategic direction
• Comfort in a fast-paced environment where speed, rigor, and quality must be balanced to meet project needs, ability to creatively adapt methods and approaches to meet the unique constraints of a rapidly changing start-up environment
• Exceptional communication skills (written and verbal), collaborative mindset, and ability to persuade and inspire project teams and stakeholders of the value of a people-centered design approach
• Excellent knowledge of research principles, methods, experiment design, facilitation, and familiarity with combining qualitative and quantitative data
• Experience using a variety of research tools (such as Maze, UserZoom, Google Optimise), and familiarity with recruiting and analytics suites

Additional information

• A portfolio that demonstrates your thought process is a must
• Cantonese proficiency is a HUGE PLUS!