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Updated 2 months ago

Job Description

Every day, we're improving our learning services for students and tutors who come to Snapask. We have an energetic product team of Project Managers, Developers & Designers. We are looking for motivated teammates who can learn quickly to accomplish things in small teams, with end-to-end ownership of projects and rapid iteration.

About the role:

As a User Experience writer, you’ll work to shape product experiences by creating useful, meaningful text that helps users complete the task at hand. You help set the vision for content and drive cohesive product narratives across multiple platforms and touchpoints. You work with people in a variety of UX design-related jobs including researchers, product managers, engineers, marketing and customer operations. Collaborating with each, you strive to establish cohesive language and a unified voice across products and platforms. You regularly use empathy, logic and hard data to inform content choices, and are an expert in your product. You provide content recommendations that include the right words and sometimes complementary data and images. It is also your responsibility to take ownership of product localization at Snapask, defining a process and setting up the tools required to scale our localization efforts.

You use your gift for language to design intuitive, delightful product experiences that help users accomplish their goals. You’re also a content strategist, defining product vision and narratives across multiple platforms and touchpoints. As a writer, you have a portfolio of work that demonstrates your gift for simplifying and improving user experiences. You will drive guidelines and best practices, manage complex, cross-functional projects, and work with leadership to set goals and implement roadmaps.


Responsibilities:

  • Use writing and editing skills to write UI text that facilitates user navigation, as well onboarding, promos, error messages, instructional materials, and other components of the end-to-end user experience
  • Distil complex systems into clear, concise, and compelling interface copy at every stage of the customer journey
  • Apply and flesh out our branding, style, and tone of voice; maintain the tone of voice and personality of Snapask across different languages
  • Set up key systems for handling translation
  • Define the process that coordinates the translation and product work
  • Drive vision for language across all product, and ensure cohesive narratives; Document your strategies with guidelines, and establish best practices and strategy principles
  • Manage projects from needs assessment to implementation; identify opportunities, establish priorities, secure resources, and manage stakeholders
  • Work collaboratively with product managers, product designers and business stakeholders to assess larger user trends and determine strategies for further investigation and/or synthesis
  • Promote people-centered design processes, tools, and best practices within the organization

Requirements

What you’ll need:

  • Exceptional English skills
  • 2-3 years of relevant experience in user-focused writing, including work in hardware, software, digital agency, documentation or journalism
  • Experience shaping content for projects, with a portfolio of UX-focused writing samples and style guidelines
  • Knowledge of online technology and related products, including web and mobile UI and tools
  • Familiarity with user experience research principles and practices and how to use data to provide informed user insights
  • Skills as a self-starter who can manage projects in a fast-paced environment and remain focused amidst frequently changing requirements

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48K ~ 60K TWD/month
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Logo of Snapask Taiwan Limited.

Snapask Taiwan Limited

About us

◆ 產品理念

Snapask 於 2015 年創立並推出,為一個人化手機學習應用程式,旨於透過數據分析及機器學習為學生帶來更有趣、更有效、更貼身的全新學習體驗,從而改革傳統教育,實現「因材施教,有教無類」的願景。

學生可於 Snapask 平台上透過「實時問答」獲得即時功課輔導或「模擬測驗」定期作針對性操練。團隊期望個人化服務能更有效解決每位學生的學習難題,同時建立更仔細的個人學習能力分佈檔案,協助同學充分掌握自己的專長,主導自己的學習方向,重拾學習的樂趣。時至今日,Snapask 廣受中學生歡迎, 即時教學服務亦推廣至台灣、新加坡、馬來西亞、印尼、泰國、日本、韓國等市場。現時已有超過上百萬名學生曾經接受來自 35 萬名合格導師的即時支援。

◆ 團隊價值主張

You must be RESPONSIBLE, so we can count on you, and vice versa.

If you want flexibility at work, you need to balance responsibility with flexibility, which means you have to give your best on all your responsibilities. Being responsible means you understand your teammates are reliant upon you for your best judgement when making decisions.

You must be EFFECTIVE to accomplish your objectives and make positive contributions.

Be effective with quality. Be sure to design solutions that are scalable, transferrable, and solution-focused. Effectiveness doesn't just mean bringing results. Being cost-effective, time-effective, and energy-efficient makes a company competitive and perform at its best.

SELF-AWARENESS is key to continuously learning and improving yourself.

A humble person is self-aware and respectful. It is important to never assume you are right, but always listen and offer constructive feedback so you can learn and help others to improve. It is important to respect others in every conversation even when it is justifiable to make a strong point.


Team

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Vice President of Engineering
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Lead Designer
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HR
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Senior Motion Designer
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Senior Accounting Associate
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Senior Content Manager
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Senior Video Producer
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CM
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Senior iOS Engineer
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Senior iOS Engineer
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Content Manager
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HR Manager
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Senior Marketing Manager
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Product Manager
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Product Manager
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Backend Engineer
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Data Scientist
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Senior QA Automation Engineer
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HR

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