Android Partner Support Engineer (USA only)

Job Description

Mission for Android Partner Support Engineer, USA

Soda Labs

To successfully deploy, maintain and debug our devices in the field within our two product lines to ensure highest quality of service and up time. Manage the testing suite, test features, and test tools by collaborating with the product, design and engineering team. Become the bridge between end client issues and our internal team to ensure that all feedback is capture during product iteration.


OUTCOMES - This is what you’ll be tasked to achieve in this role

  • Develop a process for capturing all the proper information of a device in the field within 1 month
    • Create test suite using developer tools to quickly gather the necessary logs to indicate bugs and issues
    • Provide and lead the effort in putting in the

We're looking for skilled or passionate support Android engineers to take technical ownership on one of the following priorities for the company:

  1. Software support and maintenance of our field Android devices around North America getting the most up-to-date bugs logs and issues.
  2. Building out admin debugging features that allows our team to better diagnose errors and bugs.
  3. Launching device health tracking system that will be able to send to our servers the latest device health information.
  4. Creating device support features to allow clients to notify our team about issues and reproductive steps.

You're looking for:

  • A challenge. We're not looking for someone who wants to just develop new app features for clients, but rather someone who loves to edge case test every feature and ensure absolute stability and security.
  • To explore the limits of crash or a bug with deep technical insight. Besides being technically skilled and able to lead major engineering efforts, we're looking for someone with an intense curiosity and drive to find the absolute root cause to all the hard to debug issues that most people shy away from.
  • A role with real impact and ownership. Soda Labs will enable people around the world to access quality hardware for products that small teams normally don’t have access to. You will get to make foundational decisions that will affect the satisfaction and trust of each client.

Requirements

There are very few people that can support devices in real time and rolling out hotfixes - We're looking for the right fit. - Min 2-year experience working with Android development - Strong experience using Android debugger, and memory profiler - Good understanding of the internal workings of the Android OS - Experience using modern android frameworks: RxJava, Dagger 2, Kotlin, MVP/MVVM, Testing - Ability to dig into the Android Open Source Project code to find ways to achieve functionality not publicly documented in the SDK - Comfort working with Android Debug Bridge for code debugging and crash analysis. - Great communication skills through written (documentation) or spoken (meetings, presentations) **Nice-to-have:** - Prior experience developing Android firmware - Experience working with Google's CTS - Understanding of Android memory management, and prior experience with memory usage optimization We offer: Equity provided Unlimited annual leaves Reimbursement for learning and work-related expense Work from home once a week Happy hour once a month Please kindly be noted that we only accept resume and cover letter written in English.

Salary

75K ~ 90K USD / year

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Team

Jesse Sum
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Andrew Jiang
Sơn Min
Daisy Nguyen
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Rudy Lu
Zuhaib Ahmad
Arel Lin

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