Android Partner Support Engineer (USA only)

Updated over 3 years ago

Job Description

Mission for Android Partner Support Engineer, USA

Soda Labs

To successfully deploy, maintain and debug our devices in the field within our two product lines to ensure highest quality of service and up time. Manage the testing suite, test features, and test tools by collaborating with the product, design and engineering team. Become the bridge between end client issues and our internal team to ensure that all feedback is capture during product iteration.

OUTCOMES - This is what you’ll be tasked to achieve in this role

  • Develop a process for capturing all the proper information of a device in the field within 1 month
    • Create test suite using developer tools to quickly gather the necessary logs to indicate bugs and issues
    • Provide and lead the effort in putting in the

We're looking for skilled or passionate support Android engineers to take technical ownership on one of the following priorities for the company:

  1. Software support and maintenance of our field Android devices around North America getting the most up-to-date bugs logs and issues.
  2. Building out admin debugging features that allows our team to better diagnose errors and bugs.
  3. Launching device health tracking system that will be able to send to our servers the latest device health information.
  4. Creating device support features to allow clients to notify our team about issues and reproductive steps.

You're looking for:

  • A challenge. We're not looking for someone who wants to just develop new app features for clients, but rather someone who loves to edge case test every feature and ensure absolute stability and security.
  • To explore the limits of crash or a bug with deep technical insight. Besides being technically skilled and able to lead major engineering efforts, we're looking for someone with an intense curiosity and drive to find the absolute root cause to all the hard to debug issues that most people shy away from.
  • A role with real impact and ownership. Soda Labs will enable people around the world to access quality hardware for products that small teams normally don’t have access to. You will get to make foundational decisions that will affect the satisfaction and trust of each client.


There are very few people that can support devices in real time and rolling out hotfixes - We're looking for the right fit.

- Min 2-year experience working with Android development
- Strong experience using Android debugger, and memory profiler
- Good understanding of the internal workings of the Android OS
- Experience using modern android frameworks: RxJava, Dagger 2, Kotlin, MVP/MVVM, Testing
- Ability to dig into the Android Open Source Project code to find ways to achieve functionality not publicly documented in the SDK
- Comfort working with Android Debug Bridge for code debugging and crash analysis.
- Great communication skills through written (documentation) or spoken (meetings, presentations)


- Prior experience developing Android firmware
- Experience working with Google's CTS
- Understanding of Android memory management, and prior experience with memory usage optimization

We offer:
Equity provided
Unlimited annual leaves
Reimbursement for learning and work-related expense
Work from home once a week
Happy hour once a month

Please kindly be noted that we only accept resume and cover letter written in English.
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About us

Soda Labs is a venture studio founded by Y Combinator alum Andrew Jiang, Kevin Marlow, and Jesse Sum in 2018. We're supported by the Foxconn, the largest electronics manufacturer in the world, as well as leading venture capital funds Social Capital and 500 Startups.

We are a company builder with a unique view that the most underinvested opportunity for technology is in hardware-as-a-service. We create companies from scratch that combine connected hardware and SAAS revenue models. With our global team, OEM partnerships, and IP, we can find product-market-fit quickly and cheaply, lowering the barrier of launching a hardware startup.

Our vision is to be AWS for Hardware Startups, unlocking hundreds of billions in value by reducing the friction to build hardware-as-a-service products. We're seeking entrepreneurs, builders, and dreamers to join us in our journey.

Watch our team video to learn more:


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