IoT Field Application Engineer (FAE)

Job updated 3 months ago

Job Description


1. Engaging with Customers:
• Partnering with business sales to provide clients with expert technical advice and guidance in integrating IoT solutions and services.
• Demonstrating our IoT offerings and delivering technical presentations to showcase their capabilities.
2. Designing Solutions:
• Collaborating with engineering and product teams to develop customized solutions that meet market demands.
• Overseeing the development of IoT architectures and designs, considering aspects such as connectivity, data analytics, and security.
3. Providing Technical Support:
• Assisting customers throughout the deployment and integration of IoT solutions, ensuring a seamless implementation.
• Identifying and resolving technical issues promptly.
• Offering ongoing support and guidance post-implementation as required.
4. Collecting Product Feedback:
• Actively gathering feedback from customers to identify areas of improvement for our IoT products and services.
• Communicating customer feedback to the engineering and product teams to drive enhancements and refinements.
5. Training and Documentation:
• Creating training materials and delivering training sessions to customers and internal teams.
• Developing technical documentation and guides for IoT solutions.
6. Staying Informed:
• Keeping up-to-date with industry trends, emerging IoT technologies, and competitive offerings.
• Continuously enhancing technical knowledge and expertise.


• An undergraduate degree in Electrical Engineering, Computer Science, or a related discipline is required.

• Previous experience as an IoT Field Application Engineer or in a similar technical support position is preferred.

• Thorough knowledge of IoT concepts, protocols, and technologies is necessary.

• Proficiency in IoT platforms, hardware, and software is essential.

• Strong problem-solving and troubleshooting abilities are required.

• Effective communication and presentation skills are a must.

• The ability to work both independently and collaboratively in a dynamic environment is important.

• Willingness to travel to customer locations when necessary is expected.

4 years of experience required
65,000 ~ 120,000 TWD / month
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