Job Description

Synology’s portfolio of NAS, IPSAN, networking, and surveillance solutions are depended upon by millions of customers in nearly every country around the world. The Technical Support and Service Department is directly responsible for ensuring that our products perform beyond the expectations of our customers.

Providing immediate, concise, and professional customer assistance is our most important responsibility. As a Technical Support Engineer, you will be relied upon by our customers to provide immediate product knowledge. You’ll work closely with our customers to troubleshoot issues, verify that the problem is resolved, and to ensure a pleasant after-sales experience.

You will:
- Provide technical support through different channels, such as live online chat, phone, and emails
- Collect and compile feedback from users
- Need to be able to quickly spot potential trends for issues users experience
- Troubleshoot complex issues often with incomplete information


Requirements

You are expected to have:

- Fluent in English (TOEIC above 700) and Mandarin
- Ability to work independently and together in a team
- Flexible schedule for occasional weekend shifts (schedule rotates every 1-3 months)
- A passion for data storage and networking technologies

We're targeting candidates with:
- Strong motivation in experiencing new products and technologies
- A passion to experiment and to discover new solutions to problems
- A passion for helping users and having a strong sense of responsibility

Please visit our career portal to apply for this position: http://sy.to/j9qhr

Salary

35K ~ 50K TWD/month

Share this Job

Please Sign in or Register to get your personal invite link.

群暉科技 Synology Inc.

新北市板橋區遠東路1號9樓

About us

Synology 創立於西元 2000 年,專注研發網路儲存伺服器 (NAS)、路由器以及網路監控儲存裝置 (NVR) 的各種應用,致力於創造各種資料的無限可能性,我們深信資料是客戶最珍貴的資產,可及時存取的同時,更要確保安全隱私。
Synology 從 2004 年推出第一台 NAS 以來,於全世界已經銷售了超過 500 萬台 NAS,在家用與專業使用者市場傲視群雄。Synology 整合硬體與軟體的優勢,打造資料儲存的平台,同時也在 2017 年跨足公有雲領域,建立屬於我們的資料中心,並提供 Synology 用戶專屬的 C2 Backup 公有雲備份服務。

Team

Default avatar

Similar Jobs

機械/機構工程師 Mechanical Engineer

巴涼科技股份有限公司 - Full-timeMid-Senior level45K ~ 90K TWD/monthUpdated about 1 month ago

Technical Support

質子科技有限公司 - Full-timeEntry level40K ~ 50K TWD/monthUpdated 4 months ago

機械設計工程師(3003924)

1111高階獵頭顧問中心 - Full-timeMid-Senior level600K ~ 1M TWD/yearUpdated 6 months ago

CakeResume Job Search

Tens of thousands of jobs listings. Salary transparency. Accurate and instant search experience.

Other Popular Jobs at 群暉科技 Synology Inc.

Software Quality Engineer (雲端軟體品質)

Full-timeEntry level40K+ TWD/monthUpdated about 2 hours ago

IT Assistant

Full-timeEntry level30K ~ 40K TWD/monthUpdated 2 days ago

IT Engineer

Full-timeEntry level40K+ TWD/monthUpdated about 1 month ago

Product Developer (混和雲應用軟體開發)

Full-timeEntry level40K+ TWD/monthUpdated 2 days ago

Product Developer (2021 預聘暨研發替代役)

Full-timeEntry level40K+ TWD/monthUpdated 2 days ago

Product Developer (雲端備份軟體開發)

Full-timeEntry level1M ~ 2.5M TWD/yearUpdated 4 months ago

3D 動畫師 (3D Animator)

Full-timeEntry level40K+ TWD/monthUpdated 2 days ago

影片企劃編劇

Full-timeEntry level40K+ TWD/monthUpdated 2 days ago

Product Developer (雲端後端應用開發)

Full-timeEntry level40K+ TWD/monthUpdated 17 days ago

Marketing Assistant

Full-timeEntry level25K ~ 35K TWD/monthUpdated about 1 month ago

Copywriter

Full-timeEntry level40K+ TWD/monthUpdated 4 months ago

Product Developer (雲端桌面應用軟體開發)

Full-timeEntry level1M ~ 2.5M TWD/yearUpdated about 1 month ago

Automation Engineer

Full-timeEntry level40K+ TWD/monthUpdated 2 months ago

Product Developer (企業平台軟體開發)

Full-timeEntry level1M ~ 2.5M TWD/yearUpdated 4 months ago

Product Developer (儲存系統核心軟體開發)

Full-timeEntry level1M ~ 2.5M TWD/yearUpdated 4 months ago

Product Developer (分散式系統軟體開發)

Full-timeMid-Senior level1M ~ 2.5M TWD/yearUpdated 4 months ago

Product Developer (協同應用軟體開發)

Full-timeEntry level1M ~ 2.5M TWD/yearUpdated 4 months ago

Sales Account Manager

Full-timeEntry level30K ~ 50K TWD/monthUpdated 2 months ago

Sales Account Manager (Vietnam Region)

Full-timeEntry level30K ~ 50K TWD/monthUpdated 2 months ago

Sales Account Manager (ANZ Region)

Full-timeEntry level30K ~ 50K TWD/monthUpdated 2 months ago

Product Developer (雲端行動應用軟體開發)

Full-timeEntry level40K+ TWD/monthUpdated 2 months ago

Product Developer (行動應用軟體開發)

Full-timeEntry level1M ~ 2.5M TWD/yearUpdated 4 months ago