Job Description

1. Provide services for global end users and distributors.

2. Analyze and organize technical tickets/e-mails by category.

3. International and domestic phone support.

4. Cross-department cooperation to improve product development.

5. Create outstanding user experience.

Requirements

1. Excellent English reading and writing skills, speaking ability is a plus. 2. Flexibility for task rotation. 3. Experience in customer service in IT field. 4. Enthusiastic about 3C/NAS/Technology. 5. Linux and networking knowledge is a plus.

Salary

35K ~ 50K TWD/month

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群暉科技 Synology Inc.

新北市板橋區遠東路1號9樓

About us

Synology 創立於西元 2000 年,專注研發網路儲存伺服器 (NAS)、路由器以及網路監控儲存裝置 (NVR) 的各種應用,致力於創造各種資料的無限可能性,我們深信資料是客戶最珍貴的資產,可及時存取的同時,更要確保安全隱私。 Synology 從 2004 年推出第一台 NAS 以來,於全世界已經銷售了超過 500 萬台 NAS,在家用與專業使用者市場傲視群雄。Synology 整合硬體與軟體的優勢,打造資料儲存的平台,同時也在 2017 年跨足公有雲領域,建立屬於我們的資料中心,並提供 Synology 用戶專屬的 C2 Backup 公有雲備份服務。

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