1. Provide services for global end users and distributors.
2. Analyze and organize technical tickets/e-mails by category.
3. International and domestic phone support.
4. Cross-department cooperation to improve product development.
5. Create outstanding user experience.
1. Excellent English reading and writing skills, speaking ability is a plus. 2. Flexibility for task rotation. 3. Experience in customer service in IT field. 4. Enthusiastic about 3C/NAS/Technology. 5. Linux and networking knowledge is a plus.