Technical Support Engineer

Updated about 2 months agoCustomer Service » Customer Service / Support
群暉科技 Synology Inc.  work environment photo群暉科技 Synology Inc.  work environment photo群暉科技 Synology Inc.  work environment photo群暉科技 Synology Inc.  work environment photo群暉科技 Synology Inc.  work environment photo

Job Description

Synology’s portfolio of NAS, IPSAN, networking, and surveillance solutions are depended upon by millions of customers in nearly every country around the world. The Technical Support and Service Department is directly responsible for ensuring that our products perform beyond the expectations of our customers.

Providing immediate, concise, and professional customer assistance is our most important responsibility. As a Technical Support Engineer, you will be relied upon by our customers to provide immediate product knowledge. You’ll work closely with our customers to troubleshoot issues, verify that the problem is resolved, and to ensure a pleasant after-sales experience.

You will:
- Provide technical support through different channels, such as live online chat, phone, and emails
- Collect and compile feedback from users
- Need to be able to quickly spot potential trends for issues users experience
- Troubleshoot complex issues often with incomplete information


Requirements

You are expected to have:

- Fluent in English (TOEIC above 700) and Mandarin
- Ability to work independently and together in a team
- Flexible schedule for occasional weekend shifts (schedule rotates every 1-3 months)
- A passion for data storage and networking technologies

We're targeting candidates with:
- Strong motivation in experiencing new products and technologies
- A passion to experiment and to discover new solutions to problems
- A passion for helping users and having a strong sense of responsibility

Please visit our career portal to apply for this position: http://sy.to/j9qhr

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群暉科技 Synology Inc.

新北市板橋區遠東路1號9樓

About us

Synology 創立於西元 2000 年,專注研發網路儲存伺服器 (NAS)、路由器以及網路監控儲存裝置 (NVR) 的各種應用,致力於創造各種資料的無限可能性,我們深信資料是客戶最珍貴的資產,可及時存取的同時,更要確保安全隱私。
Synology 從 2004 年推出第一台 NAS 以來,於全世界已經銷售了超過 500 萬台 NAS,在家用與專業使用者市場傲視群雄。Synology 整合硬體與軟體的優勢,打造資料儲存的平台,同時也在 2017 年跨足公有雲領域,建立屬於我們的資料中心,並提供 Synology 用戶專屬的 C2 Backup 公有雲備份服務。

Team

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