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Head of Training and Development - LT

Job updated about 1 month ago
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Job Description

The Head of Training and Development role assumes overall responsibility for the performance of training team, the development of training resources and materials, and the customization of training solutions to support Client Management proposals.

Key deliverables are: Manage a team of 20+ trainers

  • Oversee training performance and implement effective adjustments to ensure client expectations are met or exceeded
  • Identify opportunities for professional development and implement development initiatives as needed
  • Identify any gaps in the training team’s support resources – materials, approaches, etc. – and work with the team to develop appropriate solutions
  • Manage the training team’s loading and job satisfaction levels, and identify opportunities to make improvements
  • Manage staffing and recruitment needs to ensure capacity and quality keeps pace with the needs of the business
  • Conduct new trainer onboarding and orientation
  • Revise existing operational procedures, and develop new ones where needed that add value to the business
  • Manage all aspects of workshop delivery, including materials' development

Oversee in-house testing and course development service

  • Act as a direct report for the Chief Examiner and Course Developer function
  • Support the setup of new courses as needed
  • Assign trainers in line with client requirements

Support Client Management colleagues

  • Provide support as needed to customize bid proposals for new programs
  • Ensure the accuracy and timely submission of training plans
  • Manage the punctual submission of quality post-training reports and other customized reports requested by our clients


Basic Requirements

  • Minimum 5 years' experience in B2B English training
  • Accredited TEFL/TESOL certification or relevant degree (e.g., MA in TEFL/TESOL or Applied Linguistics)
  • Minimum 5 years' experience managing teams
  • Experience with training course design
  • Sound knowledge of language teaching methodologies
  • Excellent verbal and written communication skills in English
  • Professional in appearance, attitude and tone
  • Excellent time management skills
  • Fluent in all MS Office and Google Workspace applications
  • Effective project management skills, with an eye for detail and accuracy

Desired Aptitudes

  • Experience with testing and assessment
  • Proactive in resolving problems
  • Ability to multi-task and work effectively under pressure
  • Client-oriented and committed to delivering quality services
  • Ability to build strong professional networks
  • Strong presentation skills
  • Intermediate Mandarin Chinese (nice to have)

Interview process

  • 1st Round: Hiring / Onsite interview
  • 2nd Round: CEO / Onsite interview
  • 3rd Round: Presentation
  • 4rd Round: Peer interview / Onsite interview
  • 如有興趣了解更多JD細節,歡迎直接詢問~
  • Email: [email protected]
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5 years of experience required
1,000,000 ~ 1,200,000 TWD / year
Managing 15+ staff
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About us

🔥This is the CakeResume Headhunting Recruitment Service official web page for Taiwan Gold Card Holder & Foreign Professional Talents🔥

Job Application Guidelines

  • When submitting your job application, kindly specify your proficiency level in Chinese and indicate whether you hold a Taiwan Gold Card in your Cover Letter.
  • Please be aware that it may take up to 7 days for our Recruitment Consultant to initiate communication with you after receiving your application.
  • An interview with our Recruitment Consultant will be scheduled prior to the official interview with the company.

    About CakeResume
    CakeResume is the Leading Asia talent platform. Now we have over 5million++ active resumes in our database and still increasing every day.

    Currently more than 5,000 clients, ranging from Software like Appier、Line、、Trend Micro、17Live to large companies like Amazon、Google、MediaTek、 Realtek、TSMC、Micron etc. are using our recruitment services.

    About Taiwan Gold Card
    The Taiwan Employment Gold Card is part of the 〈Act for the Recruitment and Employment of Foreign Professional Talent〉 , implemented in October 2017. It is part of a more comprehensive government initiative to attract highly-skilled foreign talent to Taiwan.

    Launched in 2018, the Taiwan Employment Gold Card is a 4-in-1 card, that includes:

    1. Work Permit: Allows cardholders to seek employment freely, obtain employment at any time, work any part-time job legally, and freely change jobs.
    2. Resident Visa: Long-term visa which allows cardholders to stay in Taiwan for more than 180 days.
    3. Alien Resident Certificate: A physical ID card proving that you can live in Taiwan legally.
    4. Re-entry Permit: Allows unlimited entry and exit from Taiwan (even during COVID-19).


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    Team Member
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    Headhunting Manager
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