Customer Success Lead, Startup Relations

Taiwan Startup Stadium

Job Description

Are you passionate about startups? We are seeking an enthusiastic Client Success Lead to help build and manage startup relations and provide an ongoing positive experience for our current and potential startup members. You will meet many startup founders across various verticals and industries, from AI to blockchain and more, all the while gaining a deeper understanding of the startup ecosystem in Taiwan.

As startups are at the heart of what we do, you will play a pivotal role in creating value. Your focus is to coordinate all aspects and activities throughout the "customer lifecycle" of our membership program. You will work directly with the Startup Relations Manager and collaborate closely with the Marketing Team and Operations Team.

Responsibilities | What awaits you 💼

  • Own and track the customer lifecycle from end-to-end, including application, onboarding and engagement, using our CRM software and other tools
  • Track startup business needs and coordinate with internal teams to deliver customer outcomes for our members
  • Oversee the day-to-day startup database management and provide up-to-date key analytics
  • Build engagement with members on both an individual basis and on a community level
  • Drive continuous improvement of the “customer experience” (CX) 
  • Measure progress of startup members on a semi-annual basis
  • Support the planning and execution of events
  • Curate newsletters to our startup members and broader community
  • Ensure all inbound inquiries are responded to in a timely manner

Please upload your resume in English for consideration.

Requirements

Bilingual in English and Mandarin Proficient in Microsoft Excel / Google Sheets Excellent verbal and written communication skills Data-driven, analytical and detail-oriented Has compassion and empathy for others Prior experience in sales / marketing is a plus Prior use of CRM tools is a plus

Salary

32K ~ 55K TWD/month

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Taiwan Startup Stadium

台北市中正區市民大道三段2號11樓

About us

WHO ARE WE? | 我們是誰? Taiwan Startup Stadium (TSS) is a hub that connects the most innovative Taiwan startups to the world. WHAT DO WE DO? | 我們在做什麼? We STRENGTHEN the startup ecosystem by building strong bonds among member startups, and collaborating with local and International partners, such as international accelerators, conferences, partners, and corporates.

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Team

Allen John Ku
TSS

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