As a member of the Cloud Support team, you will be the consultant of our Mandarin-speaking clients across the world.

As a Cloud Support Engineer, you will be the expert across all the cloud products, arming our customers with the required tools & tactics to get the most out of their Product and Support investment.

If you are passionate about getting access to the latest cloud computing technologies and have an interest in helping customers understand application architectures and integration, you will definitely enjoy working with us!
If you are familiar with best practices for applications, servers, and networks on the cloud, you are what we're looking for!

Your responsibilities include:

• Apply advanced troubleshooting techniques to provide unique solutions to our customers’ individual needs.
• Interact with leading engineers around the world.
• Drive customer communication during critical events.
  
• Drive projects that improve support-related processes and our customers’ technical support experience.
• Write tutorials, how-to videos, and other technical articles for the developer community.
• Work on critical, highly complex customer problems that may span multiple cloud services

• Familiar with data warehousing or data streaming or ETL process
• Exposure to Database Fundamentals and General Troubleshooting (tuning and optimization, deadlocks, keys, normalization) in any Relational Database Engines (MySQL, PostgreSQL, Oracle, SQLServer)
• Experience in Business Analytics application, support, and troubleshooting concepts
• Experience with System Administration and troubleshooting with Linux
• Experience with Networking and troubleshooting (TCP/IP, DNS, OSI model, routing, traceroute, iperf, dig, cURL or related)
• Bachelor’s degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field OR equivalent experience in a technical position
• Experience in analysis, troubleshooting, and providing solutions to technical issues
• Understanding of Cloud Computing concepts
• Experience scripting or developing in at least one of the following languages: Python, R, Ruby, GO, Java, .NET (C#), JavaScript

Technical Assessment, Group Interviews

For additional information, please feel free to contact Amanda Fang ([email protected]).