Service Concierge 售後服務接待櫃檯(台北)

Tesla work environment photoTesla work environment photoTesla work environment photo

Job Description

Responsibilities

  • Available to work on administrative activities such as purchase order, payment requests, vendor set-up and other management requests.
  • Manage the vendor performance and cost control with the effective tools and skills.
  • Timely budget and payment submission. Evaluate the performance of each vendor to bargain the best interest for Tesla.
  • Order the supplies and facility maintenance. Well manage the cleaning vendor.
  • Answer phones, directing calls to appropriate staff and taking messages as needed. Serve the customers courteously and find the appropriate answers as per the customer's questions. Ensure a great experience for customers.
  • Communicate with callers in a professional, friendly and efficient manner. To be back up when service advisors are absent.
  • Make sure the environment of reception is tidy and all facility/displayed food are in place.
  • Effectively handle multiple priorities, organize workload, and meet deadlines.
  • Work closely with the Service team to support the team to achieve KPI and customer satisfaction.

工作內容

  • 能夠勝任行政事宜,例如採購訂單、付款要求、供應商設置,以及其他管理事務
  • 運用有效的工具和技能管理供應商狀況以及成本控制
  • 及時提交預算及支付項目,評估每家供應商的狀況以追求公司最大的利益
  • 訂購耗材以及維修設備,有效管理清潔廠商
  • 接聽電話,根據客戶需求將電話轉接給相關專業同仁並記錄內容
  • 以專業、親切且有效率的態度與客戶溝通,依據客戶每個問題提供最適當的解答
  • 適時支援服務顧問以確保客戶擁有最佳的服務體驗
  • 確保接待櫃台整潔,所有的用品以及供應茶水整齊排列
  • 有效地安排及處理多項事務,並在特定時間內完成工作
  • 與服務團隊緊密合作,協助團隊達成KPI目標以及客戶滿意度

Requirements

Requirements

  • At least 2 years working experience in administration or accounting/ procurement related field.
  • Working in the service department is preferred.
  • An analytic, energetic, positive, mature and professional attitude.
  • The ability to multi-task in a fast-paced environment while remaining courteous in person as well as on the phone.
  • Show attention to details and accuracy. Fact oriented and good at figures.
  • Have the ability to work well under pressure and with a diverse range of personalities.
  • Good at excel (v-lookup/formula setting/pivot) and PowerPoint.

工作條件

  • 具有客戶服務2年以上的相關工作經驗
  • 善於分析並擁有積極樂觀、活力充沛、成熟專業的工作態度
  • 有能力承受壓力,在步調快速的工作環境下處理多項工作,並同時保持專業有禮的儀態
  • 注意細節與工作準確度,追求事實並對數字敏銳
  • 擅長MS Office,尤其是Excel(v-lookup/formula setting/pivot)及PowerPoint
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Regular earnings reach NT$40,000

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Tesla

台北市內湖區民權東路六段11巷6號

About us

Tesla 成立於 2003 年,當初創立 Tesla 的工程師團隊,希望證明人們無需因為駕駛電動車而有任何妥協。相較於燃油車,電動車的性能應該更優良、更快速也能帶來更多駕駛上的樂趣。時至今日,Tesla 已不僅打造出純電動車,更推出了具有無限擴充功能的清潔能源發電與儲存產品。Tesla 深信,全世界越快停止依靠石化燃料,則越能迅速進入零排放的美好未來。

為了建立永續能源的完整生態系統,Tesla 也設計出獨特的能源解決方案:Powerwall、Powerpack 以及 Solar Roof,實現屋主、企業以及公共設施得以管理再生能源的生產、儲存以及使用。在 Tesla 電動車與能源產品背後的是 Gigafactory 1。Gigafactory 興建主要是為了降低生產電池的成本。透過內部自行生產電池芯,Tesla 得以大量製造電池以達到生產目標,同時帶來數以千計的工作機會。

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