Service Concierge 售後服務接待櫃檯(台北)

Lưu
Công việc được cập nhật khoảng 1 tháng

Mô tả công việc

Responsibilities

  • Available to work on administrative activities such as purchase order, payment requests, vendor set-up and other management requests.
  • Manage the vendor performance and cost control with the effective tools and skills.
  • Timely budget and payment submission. Evaluate the performance of each vendor to bargain the best interest for Tesla.
  • Order the supplies and facility maintenance. Well manage the cleaning vendor.
  • Answer phones, directing calls to appropriate staff and taking messages as needed. Serve the customers courteously and find the appropriate answers as per the customer's questions. Ensure a great experience for customers.
  • Communicate with callers in a professional, friendly and efficient manner. To be back up when service advisors are absent.
  • Make sure the environment of reception is tidy and all facility/displayed food are in place.
  • Effectively handle multiple priorities, organize workload, and meet deadlines.
  • Work closely with the Service team to support the team to achieve KPI and customer satisfaction.

工作內容

  • 能夠勝任行政事宜,例如採購訂單、付款要求、供應商設置,以及其他管理事務
  • 運用有效的工具和技能管理供應商狀況以及成本控制
  • 及時提交預算及支付項目,評估每家供應商的狀況以追求公司最大的利益
  • 訂購耗材以及維修設備,有效管理清潔廠商
  • 接聽電話,根據客戶需求將電話轉接給相關專業同仁並記錄內容
  • 以專業、親切且有效率的態度與客戶溝通,依據客戶每個問題提供最適當的解答
  • 適時支援服務顧問以確保客戶擁有最佳的服務體驗
  • 確保接待櫃台整潔,所有的用品以及供應茶水整齊排列
  • 有效地安排及處理多項事務,並在特定時間內完成工作
  • 與服務團隊緊密合作,協助團隊達成KPI目標以及客戶滿意度

Yêu cầu

Requirements

  • At least 2 years working experience in administration or accounting/ procurement related field.
  • Working in the service department is preferred.
  • An analytic, energetic, positive, mature and professional attitude.
  • The ability to multi-task in a fast-paced environment while remaining courteous in person as well as on the phone.
  • Show attention to details and accuracy. Fact oriented and good at figures.
  • Have the ability to work well under pressure and with a diverse range of personalities.
  • Good at excel (v-lookup/formula setting/pivot) and PowerPoint.

工作條件

  • 具有客戶服務2年以上的相關工作經驗
  • 善於分析並擁有積極樂觀、活力充沛、成熟專業的工作態度
  • 有能力承受壓力,在步調快速的工作環境下處理多項工作,並同時保持專業有禮的儀態
  • 注意細節與工作準確度,追求事實並對數字敏銳
  • 擅長MS Office,尤其是Excel(v-lookup/formula setting/pivot)及PowerPoint
View all jobs
View all jobs
Lưu
1
Regular earnings reach NT$40,000
Liên kết lời mời cá nhân
Đây là liên kết giới thiệu cá nhân của bạn cho lời mời làm việc. Bạn sẽ nhận được thông báo qua email khi ai đó nộp đơn cho vị trí thông qua liên kết công việc của bạn.
Share this job
Logo of Tesla.

Về chúng tôi

Tesla 成立於 2003 年,當初創立 Tesla 的工程師團隊,希望證明人們無需因為駕駛電動車而有任何妥協。相較於燃油車,電動車的性能應該更優良、更快速也能帶來更多駕駛上的樂趣。時至今日,Tesla 已不僅打造出純電動車,更推出了具有無限擴充功能的清潔能源發電與儲存產品。Tesla 深信,全世界越快停止依靠石化燃料,則越能迅速進入零排放的美好未來。

為了建立永續能源的完整生態系統,Tesla 也設計出獨特的能源解決方案:Powerwall、Powerpack 以及 Solar Roof,實現屋主、企業以及公共設施得以管理再生能源的生產、儲存以及使用。在 Tesla 電動車與能源產品背後的是 Gigafactory 1。Gigafactory 興建主要是為了降低生產電池的成本。透過內部自行生產電池芯,Tesla 得以大量製造電池以達到生產目標,同時帶來數以千計的工作機會。


Nhóm

Avatar of the user.
HR
Avatar of the user.
Recruiter
Avatar of the user.
Recruitment Associate

Việc làm

Full-time
Sơ cấp
1
38K ~ 50K TWD / tháng
Lưu

Lưu

Lưu