At Oddle, Every meal matters. We aim to connect food makers & food lovers.

Oddle 是一間來自新加坡新創餐飲科技公司，致力於成為餐飲品牌值得信賴的合作夥伴，為台灣餐飲業的數位轉型帶來有意義的影響！

Oddle 使餐廳能夠建立自己的商店，並與當地物流合作夥伴即時串聯。如今，Oddle 已與逾5,000 個餐飲品牌達成合作，包含瓦城、欣葉、樂天皇朝、山海樓、台北老爺酒店 等知名品牌，Oddle提供餐飲業垂直整合的數位解決方案，整合內用與外帶外送各式渠道，讓商家更深入地了解自己的消費者，從而提高客戶的參與度。

Oddle Taiwan 正在尋找客戶成功專員，作為 Oddle 的重要成員，您將擔任代表 Oddle 團隊與客戶溝通的重要角色，深入了解商家痛點，為客戶提供最精準的解決方案，成為幫助商家成長背後最重要的推手。而您可以深入了解餐飲業的數位轉型與產業進化，並在與各客戶溝通的過程中，完整了解F&B產業的藍圖及不同店家對於銷售的想法與策略。

【Core Responsibilities】

• 維護Oddle與商家的關係，推動商家的成長。
• 協助新商家上線，優化系統、協助後端及硬體設置，提供線上餐廳的策略規劃。
• 協助進行商家教育訓練，幫助商家導入系統並最大化 Oddle 產品成效。
• 積極了解客戶的用戶體驗及意見反饋，精準判斷問題，向產品團隊提供及時回報。
• 與商家建立密切關係，洞察客戶需求- 有效進行跨部門溝通，提供更優良的客戶體驗。 

【What you will gain】

• 接觸各類型的客戶，培養優良客戶關係管理能力及市場趨勢的洞察力。
• 友善的職場環境，隨時與同事交流產業知識、拓展視野與觀點。
• 培養新創思維，有機會接觸許多新鮮的酷東西！
• 高度職涯發展性 - 依據你的職涯目標，未來有機會往AM/BD/Marketing領域發展！

【What you will be doing】

• Manage and kickstart the relationships with merchants to drive overall merchants' health and growth.
• Onboard new merchants on our platform with delivery and/or dine-in products, optimise their shopping carts, backend settings and set up hardware devices to ensure that they go live with the highest conversion.
• Activate merchants by linking their social media and website to the channels established on our platform to drive traffic.
• Review merchants' performance, and conduct training for merchants on how to use and maximize our products.
• Establish close relationships with merchants to gain insights of their business, and advise merchants on GMV growth strategies.
• Provide excellent support to merchants and ensure a satisfactory Oddle experience.

【We are looking for…】

• 【歡迎新鮮人／應屆畢業生！】具備客戶服務、餐飲科技、客戶管理經驗者優先。
• 具備良好的專案管理和客戶關係管理能力。
• 擁有良好的技術能力，能夠快速熟悉各種系統操作。
• 擁有良好的溝通能力，能夠傾聽客戶需求，有效地與商家進行溝通。

【Who we are looking for】

• 1+ years of experience in operations or customer management roles, preferably in customer services, e-commerce or online marketplace
• You have excellent project and relationship management skill
• You're able to effectively communicate to a wide range of stakeholders, both verbally and written
• You're tech-savvy and able to maneuver various technical systems
• You're able to think critically and the confidence to act on your ideas
• You take pride in your work and are able to produce high-standard deliverables within a short turnaround time

【It'd be advantageous if you have】

• Familiarity with F&B industry
• Data-analytical skills – ability to draw conclusions and take actions from data analysis
• Prior start-up working experience – someone who is entrepreneurial and that's not afraid to work independently when required

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