Site Reliability Engineer (TS)

Updated 19 days ago

Job Description

About Technical Support Team

We are the team responsible for diagnosing, giving workarounds and delivering solutions to the end-users of Trend Micro Consumer products. And we are on a mission to build SRE (Site Reliability Engineering) Team in Technical Support. Yes, you read that right. SRE is not just about managing the 9s but defining “reliability” in terms of customer satisfaction. We, in Technical Support know who the customers are, know the products, we’re really good with tools, processes and continuous improvement and our ultimate goal is customer satisfaction. As Technical Support in Trend Micro is deeply involved with product development, you can rest assured that we are aligned with DevOps practices and culture.

We are looking for a developer or aspiring developer who would like to build something that really serve its customers.

What you’ll do:

  1. Manage service availability and scalability through better monitoring, processes, and infrastructure.
  2. Collect infrastructure and application metrics to solve problem 10x faster and improve application performance.
  3. Develop tools and automation to minimize delivery time and increase developer productivity.
  4. Advise in the design and development of evolving services, architecture, and performance standards.
  5. Mentor team members.

About you:

  1. You are very comfortable working on the Linux environment, and have broad knowledge of the surrounding technologies.
  2. You are passionate about web and Open Source technology, and you strive to use up-to-date tools and techniques.
  3. You are experienced with IaaS solution, such as AWS, Azure and GCP.
  4. You are a programmer with practical knowledge of Python or shell script.
  5. You are good at communication with a good level of English, and you work well with others.

Plus:

  1. Experience with variance architecture solutions. (Container, Serverless, K8S etc.)
  2. Experience with SQL/NoSQL systems. (MySQL, PostgreSQL, Cassandra, MongoDB, Redis, etc.)
  3. Experience with system automation tools (Ansible, Puppet, etc.)
  4. Experience with monitoring, alerting, and CICD pipeline tools (Nagios, Prometheus, Grafana, Jenkins, etc.)

Must attach resume in English and Chinese.

1
800K ~ 1.5M TWD / year
Optional Remote Work
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你認識趨勢科技嗎?你認識的趨勢科技是什麼樣貌?趨勢科技有什麼過人之處,讓 FBI 自動找上門?讓世界最大跨國警察組織-國際刑警組織 (Interpol) 搶著跟它合作?讓全球 50 大企業中的 45 家企業都成為它的忠實客戶?還讓國內外知名大學拿它當課堂研究案例?現在就來探索你所不知道的趨勢科技!

【 全球安全連結世界的資安領航者 】

趨勢科技是網路資安解決方案全球領導廠商,協助世界創造一個安全的資訊交換環境。我們專為消費者、企業及政府機構設計的創新解決方案,是保護護消費者、企業及政府機構安全連結世界的最佳夥伴。市佔率在全球雲端安全、全球虛擬化安全與伺服器安全皆為第一。

【 企業版圖橫跨全球五大洲 】

趨勢科技 1988 年成立於美國加州,總部位於日本東京,於 1998 年正式在日本東京證交所掛牌上市(股票代碼:4704)。自成立以來,趨勢科技以領導性的先進技術迅速在世界五大洲拓展版圖,目前全球營運據點遍及 55 個國家,共有 7,000 位員工。

【 亞洲與台灣最大的純軟體公司 】

趨勢科技在亞洲共計有近 4,000 位同仁,台灣有 1,400 位同仁,擁有超過 1,000 位以上的工程師在台灣,負責研發全球超過 3 千萬名企業、家庭與個人用戶使用的最新及最完整的資訊安全核心技術及產品,是全球的研發中心,更是亞洲與台灣最大的純軟體公司。

【 致力於實現更安全的數位世界 】

  • 與世界最大跨國警察組織 (INTERPOL) 合作,歐洲刑警組織 (Europol) 以及英國國家犯罪局 (NCA) 合作,協助打擊全球網路犯罪
  • 協助 FBI 破獲史上最大的網路犯罪,與FBI共同舉辦網路威脅研討會
  • 協助日本東京都警視廳破獲網路銀行詐騙
  • Cybersecurity Tech Accord(網路資安技術協議)創始會員,聯盟致力保護所有客戶,防止不肖組織和國家發動惡意攻擊。會員包括:Cisco, Facebook, HP, Intel, Microsoft, Nokia, Oracle, Siemens等

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