Customer Success Associate/ Customer Success Manager (Taiwan)

Job updated over 3 years ago

Job Description


First Code Academy is empowering Asia’s next generation to become creators of technology through teaching kids from ages 4 to 18 programming. We believe that learning coding is a means to an end, and encourage our students to also develop their creativity, entrepreneurship skills and a mindset to experiment.

As one of the first coding education providers in Asia, we have rapidly grown to 7 cities teaching over 10,000 students since 2013, and are continuing to expand our global presence. We believe that it takes a team to build something big; if you have a love for technology and want to make a meaningful impact in the next generation’s education, join us now!

As a Customer Success Associate, you will build and maintain strong and lasting relationships with our community. You are passionate about providing an amazing customer experience, an advocate for our parents, and believe that customer retention is key to sustained growth.

Your Impact

  • Be the voice of First Code’s retention and operations teams and take part in strategic business discussion and planning
  • Be the face of First Code to greet students, parents, and guests with a warm and friendly welcome
  • Provide the best service to parents enquiries, by showing empathy and offering help when needed
  • Deep understanding of our students’ profile to recommend the most suitable progression and courses
  • Be an advocate for our customers and highlight customers’ feedback in enhancing student’s overall learning experience
  • Plan and host community events to increase awareness of kid’s coding education and foster an engaging group of passionate technology educators
  • Work closely with Marketing and Admissions teams to develop the latest offerings and promotional plan


  • Minimum 1 years relevant working experience in a customer service function, experience in a hospitality industry is an advantage
  • Cheerful, independent, proactive, meticulous, flexible and able to work in a fast paced working environment
  • Exceptional Interpersonal and communication skills
  • Extremely detail oriented
  • Excellent at prioritizing and executing quickly on high-priority projects
  • Excellent command of spoken English and Mandarin, Cantonese is a bonus!
  • Customer-oriented with pleasant manner and patient for dealing with kids
  • Have a deep understanding of the First Code community and a passion for the mission of First Code Academy.
  • *Candidates with more experience and team management skills may be considered for senior role
35,000 ~ 42,000 TWD / month
Optional Remote Work
Personal Invitation Link
This is your personal referral link for job invitation. You'll receive an email notification when someone applied for the position via your job link.
Share this job
People who applied for this job also applied for
Logo of the organization.
Entry level
30K ~ 60K TWD / month
Logo of the organization.
Entry level
Regular earnings reach NT$40,000
Logo of the organization.
Entry level
Regular earnings reach NT$40,000
Logo of 香港商拓思教育有限公司台灣分公司.

About us

當科技逐漸成為生活的重心,First Code Academy 相信程式教育,能讓孩子透過做中學,學習運算思維和培養邏輯思考的能力,讓科技成為陪孩子一起闖世界的最佳夥伴。 我們將矽谷高中生的教材改編過後帶進課堂,4-18歲的孩子都能和我們一起在課堂裡,自由地發揮創意和挖掘解決問題的方法,不設限地探索自己的無限可能。

First Code Academy 的故事源於2012,創辦人辛婥琳在矽谷當軟體工程師時,常利用假日時間教孩子寫程式,原以為需要縝密邏輯思考的編程會讓孩子對學習失去興趣,卻意外看見孩子因為親手創造出屬於自己的作品,而眼神發光,啟發她想要將同樣的感動帶回她的家鄉——香港。

辛婥琳在2013年回到香港,並創立 First Code Academy。團隊致力推廣程式教育,包含手機應用程式編寫、3D列印製作、動畫製作等等科技相關課程,已有6,000多名來自香港、新加坡和台灣的學生和我們一起成長。




Entry level
400 ~ 1K TWD / hour

Mid-Senior level
32K ~ 45K TWD / month