美商雲端概念 | Senior Cloud Networking Engineer - Customer Success

Updated 24 days ago

Job Description


這家美商客戶在過往幾年募資募的很順手,也是矽谷目前的當紅炸子雞。

期許在雲端世紀來臨時,能提供給客戶穩定、可信任的服務網。雲世代的當下,資安、網路安全日益重要,IT 能夠借力使力領導和加速向雲的轉型。

想要找:有著熱情主動積極、自律、負責、願意溝通、動腦分析 特質,因為團隊成員都是會主動把事情做到好。

  • 你會面對到客戶,如何維持客戶滿意會是你的工作項目之一。 
  • 你將會隸屬於 Customer Support team, 和Sales & engineering team密切合作 
  • 如何快速排解客戶遇到的問題,是你的日常工作。 你會是第一道防火牆,即時解決其問題的優先順序。
  • 建立和知識有關的SOP/Wiki 讓trouble shooting更順暢地進行
  • 要動手去做,除了提出解決方案,也要思考反饋給團隊一些建議。

Requirements

· Minimum 5+ years of work experience in customer success, resident engineer, network engineer, or similar roles.
· Solid understanding of networking, Routing, BGP, IPsec VPN, virtualization, Linux, and infrastructure software.
· Experience with Amazon Web Services (AWS), Microsoft Azure, and/or Google Cloud Platform is a plus.
· Experience in configuring, testing, and troubleshooting various networking products/solutions (e.g., Cisco ISR routers, ASA firewalls, Meraki, Palo Alto Firewalls, Checkpoint, Juniper, Fortinet, Riverbed, Barracuda, Sonicwall, Aruba, Sophos)· Experience with Python, shell scripting, automation.
· Experience with security products is a plus.

· Ability to multi-task and work in a dynamic environment.· Availability to provide after-hours support on a scheduled / non-scheduled basis.
· BS or MS degree in Computer Science, Math, related technical field or equivalent practical experience.

Interview process

Full English interview process, You will have a video call with Indian English & American English Hiring. 
Be Strong to show how good you're.   

It is usually 3-4 Sessions in one month.

1
1.3M ~ 2.3M TWD / year
100% Remote Work
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Logo of 樂駿有限公司 Happy Run Co., Ltd..

樂駿有限公司 Happy Run Co., Ltd.

About us

Happy Run 樂駿
Happy Run 是一家深耕科技產業的專業人力顧問公司,了解工程師的程式語言,了解客戶要解決的問題,做最佳的人才媒合平台。
我們提供的服務最終目的是想讓大家開心的工作,以深度觀點、創新思維以及活力能量,長期協助每位求職人快樂地邁向職涯的每個階段,並且協助客戶解決問題 。我們了解工作的選擇最終回歸於求職者對生活的期待,在思考什麼是最適合的工作時,從生活的各面向去切入探討,讓工作與生活有效連結,創造正面循環的人生。

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