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韓語客服主任 Customer Service Supervisor(Fluent in Korean)

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Job updated almost 2 years ago

Job Description

工作內容:
.確保客服團隊功能正常運作與突發狀況處理
.各項客服相關管理表單製作與分析
.傳達公司政策並確實依政策執行到客服人員
.擔任客服人員主管,提供團隊正確的處理流程及應對方案,以正確迅速完成服務
.督導並修正客服人員的不當服務行為,確保高品質的服務
.指導同仁有效率的工作方式以達成績效指標。
.與總公司以韓文進行溝通以及回覆,將訊息即時且正確的佈達組員,確保雙邊訊息同步。
.客服服務時段:週一至周日7:00-24:00
.工作時段:9-18(排班制,月休8-10天,若人力調配需求,仍須支援輪班(午班、晚班))

Requirements

具備條件:
(1)具客服中心團隊管理經驗,曾在電商平台擔任過客服尤佳。
(2)能使用流利順暢韓文溝通。
(3)熟悉雲端系統操作者尤佳

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35,000 ~ 50,000 TWD / month
Managing 5-10 staff
Partial Remote Work
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Logo of UBASE TAIWAN優倍勢台灣股份有限公司.

About us

UBASE is Korea’s leading BPO provider providing services to all major industries including distribution, finance, manufacturing, telecommunications and public services. As a Primary C/S Partner for more than 30 global brands, we provide differentiated services. Since 1998, UBASE runs global centers in Korea, Japan and Malaysia and has grown to an international organization of more than 10,000 people worldwide, yet is continuously expanding its presence to USA, China, and Vietnam. In the late of 2020, UBASE finally came to Taiwan. We are looking forward to having you and opening a brand new chapter awaits.

UBASE 是韓國領先的科技企業流程外包(BPO)公司,為所有產業提供服務,涵蓋範圍包括供應鏈業、金融業、製造業、電信業、公營事業...及其他30多家全球品牌的主要合作夥伴。UBASE 從1998年發展至今,分別在韓國、日本、馬來西亞先後設置全球中心,全球擁有10,000多位夥伴,並且持續擴展至美國、中國及越南。在2020年末,UBASE 來到台灣,我們即將在此展開新的旅程,期待有你的加入,與我們一起成長!