Technical Account Manager (VDMS)

Verizon Media

Verizon Media  work environment photoVerizon Media  work environment photo

Job Description

Verizon Digital Media Services powers some of the most advanced video and content delivery solutions on the web today. We are looking for an energetic Technical Account Manager to provide premium support and a single point of contact for our premier customers. This includes problem management, coordination with internal teams, and customer-focused support for our EdgeCast CDN and upLynk video streaming products and services. The successful candidate will have a deep understanding of and interest in Content Delivery Network and video streaming technologies to help create, enhance and support our industry-leading Video and CDN delivery services.

General Responsibilities

  • Ability to creatively solve complex technical issues and customer needs.
  • Provide premium support to premier customers for Content Delivery and video streaming solutions.
  • Provide technical expertise and help address technical questions relating to CDN Caching and video streaming solutions.
  • Responsible for assisting customer support teams from implementation of new customers to support of service issues. Superior organizational and interpersonal skills.
  • Responsible for creating training collateral for on-going requirements with customer teams.
  • Support internal teams with RFP’s and other commercial requirements.
  • Communicate technical design requirements and implementation details to the Development Teams, through written documentation and oral presentation. Excellent presentation and communication skills, both written and verbal.
  • Communicate account and project status with internal teams, including sales, customer support and sales engineering management.
  • Gather and document requirements for requested features, professional service engagements and product enhancement
  • Excellent presentation and communication skills (written and verbal)
  • Partner with Account Sales Development teams to build relationships with decision makers, business contacts, and influencers.
  • Communicate technical processes and implementation details to internal and external teams, both in formal documentation and verbally.
  • Communicate account and project status with internal teams, including customer support and senior management.
  • Travel in support of customer meetings, quarterly reviews and other customer facing requirements.

The successful candidate will have mastery of some and solid knowledge of these skills:

  • Fluent in both (spoken and written) English and Mandarin.
  • Previous experience in a Sales Engineering or Technical Account Management role is a plus, preferably with a CDN, Cloud Services, OVP and/or a video or video streaming focused company.
  • Experience as a technical support representative handling internet protocol issues.
  • 2+ years of proven success within the broadcast or streaming video fields
  • Video and audio formats and technologies
  • The candidate shall be able to describe video and audio formats in terms of resolution, frame rate, scanning mode, video components, audio frames, as well as ancillary data such as closed captioning, subtitling and event signaling (SCTE 104/35).
  • Live video and audio encoding/compression formats
  • Familiarity with MPEG-2, MPEG-4, HEVC, AC3, AAC, HAAC and other compression formats for video and audio is required.
  • Real time media delivery over network and packaging formats
  • Basic Knowledge of Encoding and Transcoding technologies including HLS or DASH delivery methodologies.
  • The candidate shall demonstrate basic knowledge on commercial ad insertion technologies, and to describe systems for ad insertion.
  • Knowledge of different types of monitoring systems for video, audio and data. Video and audio quality metrics, such as transport quality metrics, QoS and Real Time Monitoring to ensure proper intake, processing, distribution and delivery of video services.

Requirements

- BS Electrical Engineering, Computer Science or equivalent. MS Electrical Engineering or Computer Science desired. - Candidate will have at least 2 years of experience working with Live TV Services with distribution over the internet. - Broad, high-level knowledge of Internet architectures. - Experience with both Unix/Linux and Windows operating systems. - Experience working with proxy servers and internet technologies. Good knowledge of the HTTP Request / Response cycle. - Possess a full understanding of web environments and architectures along with expert knowledge of HTTP, HTTP Headers, DNS, TCP/IP, Anycast and SSL. - Proven ability to document and implement solutions involving HTTP and video/streaming media technologies. Video, OVP, Broadcast Television or IPTV experience a plus. - Knowledge of Encoding and Transcoding technologies including HLS or DASH delivery methodologies. - Technical leadership and project management skills, and the ability to manage projects independently. - Ability to match client’s business requirements with product capabilities.

Location

香港

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Verizon Media

台北市南港區三重路66號14樓

About us

Verizon為《財星》16強企業,同時是美國最值得信賴的無線網路及最早進入全光纖網絡的電信公司。Verizon為全球各地企業提供整合式的解決方案,旗下媒體品牌如Yahoo、TechCrunch以及HuffPost赫芬頓郵報提供人們掌握資訊、享受娛樂、進行通訊及交易處理等服務,我們為廣告主及合作夥伴在世界各地開創新契機。我們擁有如 XR-延展實境、AI-人工智能、機器學習及5G等科技的同時,也在定義新的媒體未來。我們是創作者、工程師、夢想家、也是實踐家,致力於內容、廣告及科技的未來發展。 在台灣,我們持續以Yahoo奇摩為品牌,您想更了解Yahoo,歡迎參觀我們的企業網站 https://tw.yahoo.com/

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