【50K or above】IT Support Engineer (MIS) with English/Mandarin Fluency

Job updated over 2 years ago

Job Description

IT Support Engineer with English+Mandarin Fluency

About the job

As part of a global IT team, you'll be working with colleagues in NYC and EMEA to keep everyone working effectively. Whether you're responding to incidents or pro-actively working to build a better platform, your mission is to deliver an IT platform that empowers our end users, not one that gets in the way.

- What you'll do

  • Provide in-hours support to teams, either in-person or via our ticketing system
  • Maintain an inventory of IT equipment, anticipating future needs while avoiding wasted surplus
  • Support the transition from on-premise to Azure for a variety of corporate and production workloads
  • Assist with IT systems onboarding, ensuring every new hire hits the ground running
  • Keep our corporate and production environments updated (via Intune and Azure Update Management)
  • Work with the security team to keep our users and our servers secure
  • Be part of the on-call rotation to provide evening-hours support


    - What you need

    • 2-3 years providing IT support
    • Solid understanding of Active Directory (OUs, Permissions, GPO)
    • Solid understanding of Office365 & Exchange online
    • Experience deploying machines with imaging technologies (Autopilot, WDS…)
    • Automation experience, preferably using Windows PowerShell
    • Basic understanding of networking
    • Excellent customer service and communication skills.
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    About us

    Viagogo is the leading global marketplace for music, sports, and entertainment tickets. We have finalized a deal to acquire StubHub and look forward to continuing our market leadership.

    Despite our rapid growth while revolutionizing a 100-billion-dollar industry, we maintain our start-up ethos and data-driven, collaborative culture. We believe that small, cross-functional teams can achieve extraordinary results. Fans from nearly every country in the world can find millions of tickets to their favorite events in the language, currency, and with the device of their choice.


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