Customer Service Representative w/ English and Mandarin fluency

Key Responsibilities:

Customer Service – provide e-mail and phone support to our customers to the required standard which ensures a good balance between productivity and quality.

• Ability to liaise with other departments as necessary
• Identify process improvement opportunities and raise through the appropriate forum
• Support customers directly on the ground at major events around the world
• Any other tasks as required

Skills And Attributes

• Communication Skills - Outstanding written and oral communication skills
• Ownership - Hungry to take on responsibility, excelling at following up, providing updates proactively, and proposing process improvements whenever possible
• People Skills - Excellent interpersonal skills, being capable of empathizing, communicating, and resolving conflicts in an assertive way
• Problem Solving - Understanding scenarios, making decisions, and suggesting appropriate answers/solutions according to available resources
• Quick Learner – Learning and adapting to new technologies and tools
• Resilience - Capable of handling stressful situations while dealing with customers
• Teamwork - Adaptable, flexible, approachable, and collaborative towards team goals and interests
• Positive Attitude - A sense of humor and positive “make-it-work” attitude
• Fluency in English and Mandarin
  
  

Experience And Working Hours

• This is an entry-level position and we are not looking for a specific background, but the right attitude. All the training and tools necessary will be provided
• You will be working 40 hours per week
• Must be flexible with working hours, willing to work during weekends