【Entry Level】Customer Service Representative with English/Mandarin Fluency

Job Description

Customer Service Representative w/ English and Mandarin fluency


Key Responsibilities:

Customer Service – provide e-mail and phone support to our customers to the required standard which ensures a good balance between productivity and quality.

  • Ability to liaise with other departments as necessary
  • Identify process improvement opportunities and raise through the appropriate forum
  • Support customers directly on the ground at major events around the world
  • Any other tasks as required

Requirements

Skills And Attributes

  • Communication Skills - Outstanding written and oral communication skills
  • Ownership - Hungry to take on responsibility, excelling at following up, providing updates proactively, and proposing process improvements whenever possible
  • People Skills - Excellent interpersonal skills, being capable of empathizing, communicating, and resolving conflicts in an assertive way
  • Problem Solving - Understanding scenarios, making decisions, and suggesting appropriate answers/solutions according to available resources
  • Quick Learner – Learning and adapting to new technologies and tools
  • Resilience - Capable of handling stressful situations while dealing with customers
  • Teamwork - Adaptable, flexible, approachable, and collaborative towards team goals and interests
  • Positive Attitude - A sense of humor and positive “make-it-work” attitude
  • Fluency in English and Mandarin

Experience And Working Hours

  • This is an entry-level position and we are not looking for a specific background, but the right attitude. All the training and tools necessary will be provided
  • You will be working 40 hours per week
  • Must be flexible with working hours, willing to work during weekends

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viagogo

台北市中山區

About us

Viagogo is the leading global marketplace for music, sports, and entertainment tickets. We have finalized a deal to acquire StubHub and look forward to continuing our market leadership.

Despite our rapid growth while revolutionizing a 100-billion-dollar industry, we maintain our start-up ethos and data-driven, collaborative culture. We believe that small, cross-functional teams can achieve extraordinary results. Fans from nearly every country in the world can find millions of tickets to their favorite events in the language, currency, and with the device of their choice.

Team

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