Seller Support Representative with Cantonese Fluency

viagogo

Job Description

Overview of Role

The viagogo group – the world’s largest source of live event tickets – is continuing to grow, and is looking to hire ambitious and talented people to join our Seller Support Team. This is an exciting opportunity to join a fast-paced innovative environment with career growth and international travel opportunities.

We are a global business with local language websites and customers in over 150 countries. You will be joining an innovative e-commerce company which thrives on employee development.

The Seller Support Team works with our global sellers to ensure ticket fulfillment and to provide top level support and account management to our global network of sellers.

We are interested in someone who thrives as part of a team in a problem solving and a high-pressure environment. You will learn the important aspects of the day to day work within Seller Support and its supporting departments.

What we offer:

Here at viagogo, we are proud of our multicultural and vibrant culture, innovative offices, and newest technologies used. You can be a part of this exciting environment and show your talents. Once part of the team, you will have access to our wide benefits package:

  • Competitive starting salary
  • Group Medical Insurance
  • Attractive annual leave entitlements
  • Continuous training & support
  • Career progression opportunity
  • Employee Engagement activities (e.g. birthday celebrations, seasonal parties)
  • Work Abroad Scheme (e.g. North America, APAC, Africa, Europe)
  • Free coffee and milk
  • Casual dress code

Key responsibilities:

  • Maintaining a high phone and email service level
  • Providing a strong seller experience - giving quick, accurate and friendly service
  • Represent and sell our platform and tools to customers
  • Build relationships with customers and other teams

Skills and Attributes:

  • Excellent (verbal and written) communication skills and a professional, friendly manner
  • Advanced problem-solving and analytical skills
  • Comfort with working under pressure in a fast-paced environment
  • Strong sense of ownership and decision-making abilities with excellent attention to details
  • Positive can-do attitude with a sense of humor
  • Strong work ethic and a team player
  • Fluency in English and Cantonese
  • Must be comfortable with standard MS Office software (Outlook, Word) and quick to understand new software tools
  • Eligible to work in Taipei

Experience & working hours:

  • You will be working a 40-hour week
  • Flexible to work shifts during evenings and weekends
  • Availability to work between 07 am and 07 pm

If you have the above skills and a drive to succeed and contribute, we’d love to hear from you and see if you would be our next Seller Support team member.

Location

台北

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viagogo

台北市中山區

About us

viagogo is a global online marketplace for live sport, music and entertainment tickets. Whether a cup final, your favourite band or a destination festival, viagogo connects ticket buyers with ticket sellers around the globe. viagogo aims to provide buyers with the widest possible choice of tickets to events, and enables sellers to reach a global audience. Once buyer and seller have entered into a transaction, viagogo ensures everything runs smoothly. viagogo is not the ticket seller, and all transactions are between the buyer and seller. As a global company, we are located in a number of countries, with Limerick being of particular importance as a Customer Service Hub for Europe. viagogo‘s Centre of Excellence currently counts over 130 employees and is growing - our mission is to provide excellent customer service, and we cannot do it without our talented agents. viagogo in figures: • Operating in over 150 countries, • Enabling 60 payment methods, • And 90 currencies!

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Team

Ariel Viagogo

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