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應用工程師 FAE (Technical Support Department)
Job Description
• Product quality management including failure rate analysis, suspect quality issue escalation and follow-up for solutions
• Technical support to customers, ASPs, and internal colleagues
• Create technical document for ASPs including repair introduction or SOP
• Build troubleshooting guide and FAQ for internal and external users
• Project-base system and process improvement
Requirements
• 3~5 years related experience in the fields of FAE or Technical Support
• Good written and verbal communication skills in English and Chinese
• Strong troubleshooting and problem-solving skills
• With mobility for business trip
• Experienced in system development or system integration will be a plus
About us
ViewSonic(優派)是全球視訊解決方案的領導品牌，公司於1987年創立於美國加州，目前在全球設有100多個營運或服務據點。ViewSonic致力於提供整合硬體、軟體及服務的全方位解決方案，產品線含括顯示器、投影機、商用顯示看板、智慧互動電子白板ViewBoard和軟體解決方案myViewBoard。憑藉著在顯示器的視覺技術專業，跨足不同視訊應用領域，深耕教育、商用、消費娛樂、專業顯示市場。
