Location: around Nanjing Fuxing MRT Station, Taipei City, Taiwan

Company target: USA, Great Europe, APAC

【Responsibility】

• Handling day to day support and service requests from our business customers including Asian and Europe Financial institutional clients
• Assisting for FIX connection, white- labels system questions and so on
• Tracking and following up on bugs and issues with our developers
• Maintaining the processes and tools required to get the job done
• Working from 14:00(GMT+8) till 22:00 
• Collaborating with team members in USA , Asia 

【Requirements】

• BS degree in CS, MIS or related technical field
• 2+ years experience of customer technical support
• Working knowledge of customer service software, databases and tools (e.g., Java, Javascript, API)
• Fluent level of English communication
• Strong client-facing and communication skills
• Awareness of industry's latest technology trends and applications
• Positive attitude and willingness to work in a fast pace environment

【Preferred】

• Knowledge of finance or expertise in the financial sector is a plus
• Experience in FIX connection and trading protocols would be a plus