Job Summary:

As part of the IoT development team, the Customer Solution Architect, Digital and Transformation, IoT Solutions participates in the maintenance and enhancement of West IoT solutions with a focus on internal and external customer. The role will work with an international team to bring the power of IoT in the Pharmaceutical space, contributing to a more efficient and effective production flow as well as instrumentally contribute to West Pharma IoT internal and customer facing capabilities.

Essential Duties and Responsibilities:

• Being an expert in the West IoT solutions to provide training and support to users
• Own of the user documentation by ensuring its completeness and consistency
• Collect user feedback to work with development team on feature enhancement proposal
• Manage user communication, email and notification for system events
• Work with dev & testing teams on issue/improvement feedback and tracking
• Involve in the release management and system monitoring tooling and processes
• Support senior roles to define roadmap and desired product features
• Communicate & work with local and overseas teams
• Other related duties as assigned

Education and Experience:

• Bachelor’s degree in Computer Science, Engineering, or equivalent preferred
• 3+ years of related work experience

Knowledge, Skills and Abilities:

• Excellent communication oral and written skills
• Experience supporting user and capturing feedback
• Experience performing user trainings
• Strong troubleshooting and problem-solving skills
• Experience with ticket tracking systems (eg. Jira or Azure DevOps)
• Scripting language experience (eg. Python)
• Experience with monitoring & alerting tools
• Experience with connectivity & protocols a plus (HTTP, MQTT)
• Excellent organization skills with ability to organize task and team communication efficiently
• Ability to work autonomously in a fast-paced and complex environment with a self-motivated work ethic; use sound judgment with an ability to manage multiple priorities with a sense of urgency

• Able to comply with the company’s safety and quality policies at all times