•Attend and board vessels as directed by respective Manager in accordance with WSS SOO and Customer Requirements.
•Respond customer’s enquiries timely. Arrange inward and outward immigration/customs clearance.
• Collect and process ships documents, as required throughout the port call.
•Perform vessel visit, as required, in accordance with SOO and Customer Requirements, always ensuring with Master that all husbandry, vessel and cargo requirements are in order.
•As applicable, ensure all requirements relating to cargo matters are well understood and relayed to Manager and other relevant parties.
•Report leads, business opportunities and relevant port updates observed to Manager.
•Arrange sign on/off, shore passes or gate passes for crew/guests as instructed.
•Assist with transportation of VIP, Master and crew as instructed.
•Ensure mandatory use of VOSS as reporting tool in compliance with the SOO.
•Reporting ships arrival/sailing/cargo/commence/complete/ times and condition to Shipping
Assistant(s) after office hours, as applicable.
•Ensure mobile phones hired out to vessel are signed for by Master.
•Distribute and collect WSS Customer Satisfaction Survey.
•Comply with WSS PPE Standard when working in ports/onboard vessels.
•QHSSE matters in own function.
•Working on time
•To deliver SA services for customer based on Group Value.