Technical Support Engineer (Remote/Taipei)

Updated 25 days agoIT » Technical Manager
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Job Description

【投遞方式】 此處不收履歷,請至 https://boards.greenhouse.io/woonetwork 投遞。

WOO Network is a fast-growing Fintech startup and a deep liquidity network with a mission to empower individuals with the right to freely trade, invest, borrow and lend to better their lives.

We aim to connect traders, exchanges, institutions, and DeFi platforms with democratized access to the best-in-class liquidity and superior trading execution at lower or zero cost. The network powers WOO X, a professional trading platform featuring fully customizable modules, and lower to ZERO-FEE trading complete with deep liquidity sourced from the network.

WOO Network was founded by Kronos Research, a multi-strategy trading firm that specializes in market making, arbitrage, CTA, and high-frequency trading (HFT), averaging around $5-10 billion of daily trading volume on global cryptocurrency exchanges.

WOO Network is a place for pioneers and entrepreneurs. We work on the bleeding edge of blockchain technology and play a crucial role in empowering the world to trade better and live better.

Responsibilities

  • Work alongside the business development team and engineering team to cooperate with clients actively, including offering professional technical support, responding to questions and gathering customer feedback
  • Become a bridge between our engineers and clients, analyzing customers' needs and systems’ issues, developing timely suggestions for our engineer in order to improve our production environment
  • While many tech company products are engineering-driven, we value partnership cooperation between all of our teams in order to provide the best user experience for our clients
  • Responsible for daily operation and maintenance of the trading system, ensuring business continuity of the system 7 * 24
  • Coordinate and manage the release of production environment
  • Analyze system issues of production environment, and make timely suggestions for system improvement
  • Provide clients with professional technical support and actively respond to questions raised by clients
  • Help to facilitate the automation of operation and monitoring, responsible for development and implementation of automatic operation technologies and tools
  • Record and maintain issue logs, driving the procedure of analyzing and troubleshooting of daily operation issues
  • Actively cooperate with clients, business development team and engineering teams, to optimize the processes of production release, issue reporting, issue tracking and customer feedback gathering

Requirements

  • Computer Science or related Engineering Bachelor (or above)
  • 2 years or more working experience
  • Possess basic development capabilities, master at least one of the programming languages (C++, Java, Python, JavaScript, etc.)
  • Familiar with mainstream performance tuning and monitoring tools
  • Familiar with MySQL database and various middleware
  • Familiar with Linux and shell scripting would be a plus
  • Familiar with Docker and K8S would be a plus
  • Background in finance / financial trading systems, such as FIX protocol, ordering process, derivatives trading, etc would be a plus
    1
    1M ~ 4M TWD/year
    Optional Remote Work

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    About us

    WOO Network is a fast-growing Fintech startup and a deep liquidity network with a mission to empower individuals with the right to freely trade, invest, borrow and lend to better their lives.

    We aim to connect traders, exchanges, institutions, and DeFi platforms with democratized access to the best-in-class liquidity and superior trading execution at lower or zero cost. The network powers WOO X, a professional trading platform featuring fully customizable modules, and lower to ZERO-FEE trading complete with deep liquidity sourced from the network.

    WOO Network was founded by Kronos Research, a multi-strategy trading firm that specializes in market making, arbitrage, CTA, and high-frequency trading (HFT), averaging around $5-10 billion of daily trading volume on global cryptocurrency exchanges.

    WOO Network is a place for pioneers and entrepreneurs. We work on the bleeding edge of blockchain technology and play a crucial role in empowering the world to trade better and live better.

    WOO Network 是一間正在快速成長的 Fintech 新創及加密貨幣流動性網絡,由每日交易量超過 50 億美金的加密貨幣做市商和量化交易公司 Kronos Research 所創立。我們的使命是讓每個人獲得自由交易、投資與借貸的權利,進而改善人們的生活。

    集結了全球的流動性和頂尖做市商,WOO Network 為大型交易商、交易所、投資機構與 DeFi 平台提供巨量的交易深度與最低的交易成本。WOO X 是 WOO Network 旗下的加密貨幣交易平台,提供使用者客製化的平台介面與低至零手續費的交易,致力於為所有交易用戶創造最高的流動性、精準的交易與最佳的交易體驗。

    WOO Network 匯集了產業先鋒及富有創業精神的各國人才。我們相信,只要讓所有人才發揮所長,並運用區塊鏈的前瞻性技術,WOO Network 將打造出人人都能夠自由交易,並擁有更好生活的世界。現在就加入我們,一起加速這場產業革新吧!

    Team

    Riley Chang
    Cadence Yu
    Howard Hsieh

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