Technical Support Engineer (Remote/Taipei)

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Job updated over 2 years ago

Job Description

【投遞方式】 此處不收履歷,請至 https://boards.greenhouse.io/woonetwork 投遞。

WOO Network is a fast-growing Fintech startup and a deep liquidity network with a mission to empower individuals with the right to freely trade, invest, borrow and lend to better their lives.

We aim to connect traders, exchanges, institutions, and DeFi platforms with democratized access to the best-in-class liquidity and superior trading execution at lower or zero cost. The network powers WOO X, a professional trading platform featuring fully customizable modules, and lower to ZERO-FEE trading complete with deep liquidity sourced from the network.

WOO Network was founded by Kronos Research, a multi-strategy trading firm that specializes in market making, arbitrage, CTA, and high-frequency trading (HFT), averaging around $5-10 billion of daily trading volume on global cryptocurrency exchanges.

WOO Network is a place for pioneers and entrepreneurs. We work on the bleeding edge of blockchain technology and play a crucial role in empowering the world to trade better and live better.

Responsibilities

  • Work alongside the business development team and engineering team to cooperate with clients actively, including offering professional technical support, responding to questions and gathering customer feedback
  • Become a bridge between our engineers and clients, analyzing customers' needs and systems’ issues, developing timely suggestions for our engineer in order to improve our production environment
  • While many tech company products are engineering-driven, we value partnership cooperation between all of our teams in order to provide the best user experience for our clients
  • Responsible for daily operation and maintenance of the trading system, ensuring business continuity of the system 7 * 24
  • Coordinate and manage the release of production environment
  • Analyze system issues of production environment, and make timely suggestions for system improvement
  • Provide clients with professional technical support and actively respond to questions raised by clients
  • Help to facilitate the automation of operation and monitoring, responsible for development and implementation of automatic operation technologies and tools
  • Record and maintain issue logs, driving the procedure of analyzing and troubleshooting of daily operation issues
  • Actively cooperate with clients, business development team and engineering teams, to optimize the processes of production release, issue reporting, issue tracking and customer feedback gathering

Requirements

  • Computer Science or related Engineering Bachelor (or above)
  • 2 years or more working experience
  • Possess basic development capabilities, master at least one of the programming languages (C++, Java, Python, JavaScript, etc.)
  • Familiar with mainstream performance tuning and monitoring tools
  • Familiar with MySQL database and various middleware
  • Familiar with Linux and shell scripting would be a plus
  • Familiar with Docker and K8S would be a plus
  • Background in finance / financial trading systems, such as FIX protocol, ordering process, derivatives trading, etc would be a plus
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    1,000,000 ~ 4,000,000 TWD / year
    Optional Remote Work
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    WOO Network
    Blockchain
    51 - 200 people

    About us

    WOO Network aims to provide deep liquidity and superior order execution at the lowest cost for traders, exchanges, institutions, and DeFi platforms. Its flagship product, WOO X, is positioned as the ultimate trading platform for traders and institutions, featuring fully customizable modules, and first-to-market zero-fee trading with the deepest liquidity across spot and margin.

    WOO Network was incubated by Kronos Research, one of the top quantitative trading firms in the world generating $5 billion in daily trading volume, with the goal of democratizing access to the best-in-class liquidity, trading, and yield generation strategies through various products.

    WOO Network 是一個加密貨幣流動性網路,集結了全球的流動性和頂級做市商,為大型交易商、交易所、投資機構與DeFi 平台提供大量的交易深度與最低的交易成本。

    WOO X 是 WOO Network 旗下創立的加密貨幣交易所,WOO X 提供使用者可自由設定的交易平台介面與最低零元手續費,致力於為所有交易用戶創造最高的流動性、精準的交易與最佳的交易體驗。

    WOO Network 是由每日交易量超過50億美金的世界頂尖的加密貨幣做市商和量化交易公司 Kronos Research 所孵化。其目地讓一般用戶也能享受最高流動性、最佳交易體驗以及最高收益的交易策略。


    Team

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    WOO Network, People Team
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    Wootrade Recruitment Team

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