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Customer Service Officer

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Job updated over 3 years ago

Job Description

Daily tasks:

- Managing Purchasing
- Managing Tracking
- Managing Emails, Phone, and Intercom questions
- Refining SOPs for CS

Requirements

Requirements:

- Fluent English, Cantonese. 
- Familiarity with e-commerce experiences and a willingness to learn.


Appreciated skills:

- Microsoft Teams / Excel
- Slack
- Intercom

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1
35,000 ~ 50,000 TWD / month
Partial Remote Work
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About us

Founded over 25 years ago, ZipX has been building a borderless shopping experience for almost 3 decades. We believe that a world class logistics coverage, along with the help of technology, can provide an unparalleled service to our customers. Our number one priority is to give the best experience to our customers around the globe, and that includes both coverage and access.

This includes a seamless shopping experience, without the worries of international shipping.

In 2019, ZipX acquired a company called Trusu to further our vision. Using Trusu’s technology, ZipX instantly prices products from around the world in local currency, and allows customers to purchase using their local credit cards.

No other service has had the vision to seamlessly offer a worldwide catalogue of products to our customers. With current operations in East Asia, Europe, and the Americas, ZipX is continuing to expand quickly in order to continue offering unparalleled service and product availability.


Team

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Managing Director
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Head of IT

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Assistant
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40K ~ 50K TWD / month
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