Courtney Rains

Undergraduate Student at the University of Kansas

EXPERIENCE                                                                                               

Brookdale Senior Living                                                                                       10/2018 - Present

Human Resources Assistant (4/2019 - Present) 
  • Assists the PRN POOL Coordinator in managing around 60 employees at eight Brookdale locations
  • Creates job postings and surveys candidates for Kansas City Brookdale locations
  • Coordinates with 8 communities to schedule new associate floor training
  • Orchestrates the When I Work scheduling system's open and employee shifts
  • Escorts candidates and establishes pre-screening for interviews
  • Regulates new associates through new hire paperwork and computer training
  • Background check data entry for on-boarding associates on Certiphi and Kansas.gov
  • Oversees associate activity and occasionally codes in Kronos management system
Social Services Assistant (11/2018 - 3/2019)
  • Assessed resident cognitive behavior with the Patient Health Questionnaire-9 (PHQ9) & Brief Interview for Mental Status (BIMS)
  • Met all new skilled rehabilitation and long-term care residents for social service records
  • Documented testing results on PointClickCare for the Minimum Data Set (MDS) department
PRN Receptionist (10/2018 - Present)
  • Fielded and transferred phone calls to 1 of 10 departments

Manager - Baskin Robbins                                                                                     06/2014 - 08/2018

  • Facilitated an environment of excellent customer service
  • Introduced an efficient schedule making process for all employees
  • Created an organized system for receiving large weekly shipments

EDUCATION                                                                                                             

Speech-Language-Hearing - University of Kansas                                         08/2018 - 05/2021

  • Minor in Healthcare Management                                                                                                                                                     GPA: 3.89
  • National Student Speech-Language-Hearing Association Member

Sign Language Interpreting - Johnson County Community College                                             08/2016 - 05/2018

  • Phi Theta Kappa Honor Society                                                                                                                                                         GPA: 3.27
  • Active Student Kansas Association of Interpreters Member

SKILLS & ACHIEVEMENTS                                                                                   

Bilingual

I gained fluency in American Sign Language (ASL) from the ASL English Interpreters Preparation Program and internship with Interpretek in which I performed 100+ hours of interpreting work. Interpreting environments I've worked in consist of healthcare, education, rehabilitation, and workforce settings.

Volunteer Work

Within the past couple years, I've volunteered my time regularly at Kansas School for the Deaf as a Classroom Assistant and Childcare Supervisor. Additionally, I was the photographer for the 2017-2018 Upward Basketball season at Nall Avenue Baptist Church.

         

          

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