Customer Service Country Lead

Save
Job updated about 5 years ago

Job Description

Circles.Life is looking for a Customer Happiness Country Lead who is meticulous, strategic and have a passion for customer service and satisfaction. He/she will be based in our Taipei office.

As a key member of our team, your responsibilities include but not limited to:

● Deploy strategies and tactics to drive improvements in Customer Experience & Customer Satisfaction to ensure KPIs are continuously met by proactively managing performance

● Train, coach and manage the growth of the Customer Service team by mentoring and developing staff to meet the needs of our customers and future business.

● Manage and evaluate staff performance. 

● Creates and maintain staffing plan to support the current and future work demands and project deliverables 

● Foster a good working relationship with the leaders within the organization and promotes cooperation and commitment within a team to achieve goals and deliverables

● Responsible for driving a culture of continuous improvement and to incorporate process improvement methodologies to achieve maximum operational efficiency.

● Handle complex and escalated customer service issues and coordinate customer service projects and initiatives

● Work directly with Head of Customer Happiness on strategic planning, providing thoughtful and innovative insight on improvements

● Perform ad-hoc tasks as needed

Requirements

● Minimum of 5 years of experience as a Supervisory role in Customer Service
● Ability to be a self-starter and take ownership over assigned tasks and projects.
● Quick decision-making skills and ability to solve problems
● Ability to provide strong leadership - inspiring, engaging and motivating team to “Be the best” and adhere to all our company values
● Strong analytical problem solving skills, detailed knowledge and high level of attention to detail
● Proven track record in process improvement
● Employee management experience needed & demonstrated teamwork and collaboration in a professional setting.
● Prior knowledge of Lean/Six Sigma Principles a strong plus
● Knowledge of financial indicators including forecasting and budgeting measures
● Excellent communication and interpersonal skills with the ability to work with all levels.
View all jobs
View all jobs
Save
1
1,000,000 ~ 3,000,000 TWD / year
Personal Invitation Link
This is your personal referral link for job invitation. You'll receive an email notification when someone applied for the position via your job link.
Share this job
Logo of Circles.Life.

About us

Circles.Life is World’s first and most successful digital telco. We have a mission: to re-imagine the mobile experience for the digital consumer through our customer-centric mobile platform and disrupt the multi-trillion dollar global telco industry.

We launched our services in Singapore in 2016 and have since gained market share quickly while delivering best-in-class customer experience. Currently, Circles.Life beats all other telcos on metrics like NPS, subscriber growth, average data used per subscriber and overall customer satisfaction.
Circles.Life 是全球第一間也是目前最成功的數位通訊公司。我們致力於改變傳統對於電信通訊的想法以及經驗,藉由整合以及利用網路雲端數據提供全新的通訊平台,讓消費者對於電信有新的一層體驗。

於2016年成立於新加坡,因提供了最好且最專業的客戶體驗服務,讓Circles.Life在短時間內快速成長。在新加坡已打敗許多經營多年的傳統電信,且用戶持續增長中。

Circles.Life已完成最新一次的募資,將於2019年拓展版圖至澳洲,台灣,以及印尼。期待能有更多充滿幹勁的夥伴能加入這個極具潛力的產業。

Team

Avatar of the user.
Avatar of the user.
Corp TA Lead