ASUS Design Center- UX Designer (2018.4 -)

A.  UX Design

     Responsible for project- management, flow and wireframe design in a team that        

     worked on advanced projects such as smart speaker, robot and cryptocurrency

     miners and software OSD in ASUS

B. UX Research

     Collaborated with other designers to dig out user behaviors, journey and features 

     user want and conducted competitive analysis to build product roadmap with PMs

HTC VIVE – VR Service Program Management Intern (2017 summer)

A. VR Video Product UX Design and Project Management 

    Conducted user research using competitor analysis to find trend of UI and key features 

    Designed UI that enables user to navigate easily in VR environment (HTC patent),    

    Proposed VR video strategies by collecting market insights and BI data 

B. Viveport User Experience Enhancement Proposal 

    Evaluated Viveport store by using competitor analysis and heuristic evaluation   

    Coordinated with RD team to share the evaluation results and UX methods

Telexpress – Nespresso Project Intern (2016 summer)

A. Customer Satisfaction level Enhancement 

     Analyzed the data from call center including customer survey data, complaints, calls 

     Produced the team/ individual performance report and found weakness points

     Based on their weakness points, we proposed toolkit to reduce errors 

 B.KM system Usability Research 

    Interviewed agents and observed their behaviors on KM system 

    Proposed features which can help agent not to make mistakes

HTC – User Trial Intern (2014 summer)

A. Design Research Methods 

     Designed research methods and procedures suitable for the UTD by comparing the       

     results of pilot test, usability test and online survey 

 B. Usability Issue Report 

      Worked with Camera and Zoe team in UTD 

      Evaluated performance of new features using usability testing and desirability toolkit  

      Collected user's feedback about the new features using online survey

      Shared research findings before a global audience